Zerova eSolutions DC Series - Troubleshooting - (011-XXX) Error Codes; Troubleshooting - (012-XXX) Warning Codes

DC EVSE Standalone DC Fast Charger 5
2.2 Troubleshooting - (011-XXX) Error Codes
011-XXX codes are related to EVSE parts or connector faults.
1. Unplug the DC plug.
2. Turn the power off.
3. Install the issued part.
4. Turn the power on.
If the same error code is displayed, the EVSE must be serviced by a qualified
technician. Contact the Owner/Operator.
2.3 Troubleshooting - (012-XXX) Warning Codes
Status
Code
Conditions Troubleshooting Methods
012200
↓
012214
Abnormal Input
Voltage.
1. Charging can be enabled after the electrical grid
supply is corrected.
2. Check the input power or turn off and restart
the charger.
3. Contact your dealer.
012223
↓
012232
Abnormal
environment
or device
temperature.
1. Keep the air flow inlet and outlet clear or
remove heat sources, charging will be enabled
after cooling down.
2. Mal-operation of over-temperature protection
or devices over temperature. Please contact
your dealer.
012241
↓
012244
External
network
disconnected.
1. Code scanning or app authorize application are
unavailable for the moment, please change to
RFID or other authorizations.
2. Contact network management staff for network
inspection.
012251
Emergency
switch is
pressed.
1. Release the emergency switch by rotating,
charging will be enabled after warning code is
removed. (Meanwhile, if it shows service page,
rotate the switch back, turn off and restart the
charger).
2. Contact your dealer or turn off and restart the
charger.
012252
Cabinet door
open indication.
1. Close the cabinet door, charging will be enabled
after warning code is removed.
2. The door open sensor is misaligned. Screw the
sensor back into the correct position.
3. Broken door open sensor, contact your dealer
for further instruction.