4 DC EVSE Standalone DC Fast Charger
*Different models of EV have different charging conditions and charge plug
release methods. Refer to the EV User Manual.
The Indication
page returns from
cable plugging to
selection.
1. Please make sure the correct charging cable is
selected.
2. Please make sure the charging cable has been plugged
in completely with a “clicking” sound, and the charging
plug button cannot be pressed.
3. Please check the charge port indicator or meter
whether the charge function has failed.
4. Please try again with other chargers. If the EV won't
charge at other charges, the EV may have a fault. Send
the EV for service.
5. Charging cable or control guide is invalid, please
contact your dealer.
The Indication
page transfers
from charging
preparation
directly to
settlement.
1. Please unplug the charging cable and try again.
2. Please check the EV charge port indicator or meter to
see if the target charging limit has been reached, or
was stopped before the default charging time.*
3. Drive the EV a small distance away and return, then try
again.
4. Please contact your dealer.
Stuck on SOC
100% or 0%
settlement page
without charging.
1. Please check the EV charge port indicator or meter to
see if the target charging limit has been reached, or
was stopped before the default charging time.*
2. Please unplug the charging cable and try again.
3. Please contact your dealer.
Charging complete
but the charger
did not release EV.
1. Please unlock the EV, press the button of HV charging
port cover, and try to unplug again*.
2. Turn the startup switch on and off, then try to unplug
again.
3. Lock the EV doors and release, then try to unplug
again.
4. Turn the EV air conditioner off, then try to unplug
again.
5. Please release by EV manual unlock switch.
6. If there is no manual unlock, please turn off or reset
the charger.
7. Contact your EV company or dealer.
Table 1. Troubleshooting - No Status Code
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