ZETRON MAX - User Manual

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Call-Taker Position Detail

Notes

Some accessories in this diagram are optional and not required for operation.

The Headset 2 port, Aux In, Speakers 1, 3, and 4 are not used with MAX Call Taking.

A shielded Ethernet patch cable can be used in place of cable 709-0170.

Relay Outputs Out1 and Out2 (normally open) are both active and usable during

MAX CT Operation.

For Additional Information

Media Dock XS Product

Manual

P/N 025-9658

Workstation PC P/N 950-1337

Workstation Touchscreen Laptop P/N 950-1437

Workstation Laptop P/N 950-1394

Aux In

Aux Out

Relay Outputs

| Out1 | Out2 | Out3 | Out4 |

Digital Outputs

| Out1 | Out2 | Out3 | Out4 |

Digital Inputs

| In1 | In2 | In3 | In4/ |

DC PowerSpeaker 1 Speaker 2 Speaker 3 Speaker 4 Desk Mic Headset 1 Headset 2 TRHI USB

Status

Footswitch

Media Dock XS

901-9691 rear view

USB P/N

709-0163

Cable P/N

709-0170

Power

Supply

Headset Jackbox

950-1082 or 950-1077

(rear view shown)

(To front side)

Primary

Zetron Console

To Instant Recall

Recorder

Cable P/N 709-0170-10

Ground

Stud

Power Cable

Strain Relief

P/N 802-0692

P/N 709-0055

Zetron Desktop

Speaker V2

P/N 950-1405

Power Supply

Mains Cable

P/N (various)

Cable

Strain

Relief

Headsets

950-0031, 4-Wire

950-0033, 4-Wire, Noise Cancelling

950-0030, 6-Wire

950-0453, 6-Wire, Wireless

950-0032, 6-Wire, Noise Cancelling w/PTT

950-0454, 6-Wire, Wireless, Noise Cancelling

Headset 2

Not

Supported

Aux In

Not

Supported

System Interconnect for Core Servers

024-0357 K

SIP Phones

950-1350 Polycom VVX 201

950-1351 Polycom VVX 311

950-1352 Polycom VVX 411

950-1353 Polycom VVX 501

950-1354 Polycom IP 5000

950-1355 Polycom VVX Expansion

950-1357 Polycom Power (VVX 201)

950-1358 Polycom VVX D60 Wireless Handset

23" LCD Monitor P/N 802-2311

For Additional Information

Amplified 5W Speaker V2

Product Manual

P/N 025-9585

For Additional Information

Headset Jackbox Product Manual

P/N 025-9632

Speaker 3 and 4

Not

Supported

Speaker 1

Not

Supported

To POE Ports on LAN Switch

To LAN Switch

Telephone Radio

Headset Interface

950-9439

(not shown)

-or-

To Media Dock

XS Relay

Outputs

Console

Position

Light Pole

P/N 950-1237

P/N 950-1438

Connect to

“LAN” port on

SIP phone

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Summary

Call-Taker Position Components

Media Dock XS Rear View

Rear view of the Media Dock XS showing output and input ports.

Desktop Speaker and Headset Jackbox

Optional desktop speaker and headset connection interface.

Headset Options

Details on various 4-wire and 6-wire headset models.

Rack Hardware Configuration

Switch and Gateway Options

Available network switches and gateway modules for system integration.

Management Information System Hardware

Hardware component for the Management Information System.

Max Call Taking Server Core

The core server unit for the MAX Call Taking system.

Cabinet AC Power Distribution

Power Strips and UPS Placement

Diagram illustrating power strip and UPS layout in cabinets.

Ethernet I;O Installation Guidelines

Instructions for installing Ethernet I/O modules for gateways.

This document, "MAX Call Taking System Interconnect for Core Servers," provides a detailed overview of the hardware components and their interconnections for a call-taking system, focusing on the call-taker position and rack configurations. It includes diagrams for the call-taker position detail, typical rack hardware configuration (front view), and cabinet AC power distribution (rear view).

The Call-Taker Position Detail diagram illustrates the individual components at a call-taker's workstation. The central component is the Media Dock XS (901-9691), which serves as the hub for audio, control, and peripheral connections.

Media Dock XS (901-9691):

Function: This device acts as the primary interface for the call-taker, managing audio inputs/outputs, relay and digital controls, and peripheral connections. It connects to the workstation PC, SIP phone, headsets, speakers, and an instant recall recorder.
Usage Features:
- Relay Outputs (Out1, Out2, Out3, Out4): Out1 and Out2 are active and usable during MAX CT Operation. Out3 and Out4 are also present. These outputs can be used to control external devices.
- Digital Outputs (Out1, Out2, Out3, Out4): Provides additional digital control signals.
- Digital Inputs (In1, In2, In3, In4/Footswitch): Allows for external input, including a footswitch for hands-free operation.
- Audio Connections:
  - Desk Mic: Input for a desktop microphone.
  - Headset 1: Primary headset connection.
  - Headset 2: Not used with MAX Call Taking.
  - Aux In: Not used with MAX Call Taking.
  - Aux Out: Provides an auxiliary audio output.
  - Speakers (1, 2, 3, 4): Speaker 1 is supported, while Speakers 3 and 4 are not used with MAX Call Taking. Speaker 2 is also supported.
- USB Port: For connecting USB peripherals.
- DC Power Input: For powering the Media Dock XS.
- Ground Stud: For grounding the device.
- Status Indicators: Visual indicators for device status.
- Cable Strain Relief: Helps manage and protect connected cables.
Important Notes:
- The Headset 2 port, Aux In, and Speakers 1, 3, and 4 are not used with MAX Call Taking.
- A shielded Ethernet patch cable can be used in place of cable 709-0170.
- Relay Outputs Out1 and Out2 (normally open) are both active and usable during MAX CT Operation.
Maintenance Features: Refer to the "Media Dock XS Product Manual" (P/N 025-9658) for detailed maintenance information.

Peripherals Connected to Media Dock XS:

Console Position Light Pole (P/N 950-1237, 950-1438): Provides visual status indication for the call-taker position.
Instant Recall Recorder (P/N 709-0055): Records audio for later review.
Zetron Desktop Speaker V2 (P/N 950-1405): An amplified 5W speaker for audio output.
- Maintenance Features: Refer to the "Amplified 5W Speaker V2 Product Manual" (P/N 025-9585).
Telephone Radio Headset Interface (950-9439) or Headset Jackbox (950-1082 or 950-1077): Connects various headsets to the system. The Headset Jackbox is shown in a rear view.
- Maintenance Features: Refer to the "Headset Jackbox Product Manual" (P/N 025-9632).
Headsets: A variety of headsets are supported, including:
- 950-0031, 4-Wire
- 950-0033, 4-Wire, Noise Cancelling
- 950-0030, 6-Wire
- 950-0453, 6-Wire, Wireless
- 950-0032, 6-Wire, Noise Cancelling w/PTT
- 950-0454, 6-Wire, Wireless, Noise Cancelling
Power Supply (P/N 802-0692): Provides power to the Media Dock XS.
Power Supply Mains Cable (P/N various): Connects the power supply to the mains.
USB Cable (P/N 709-0163): Connects the Media Dock XS to the workstation PC.
23" LCD Monitor (P/N 802-2311): Displays the call-taking application.
Zetron Console Workstation PC (P/N 950-1337), Workstation Touchscreen Laptop (P/N 950-1437), or Workstation Laptop (P/N 950-1394): The primary computer for the call-taker.
SIP Phones: Connects to the LAN switch via its "LAN" port. Supported models include:
- 950-1350 Polycom VVX 201
- 950-1351 Polycom VVX 311
- 950-1352 Polycom VVX 411
- 950-1353 Polycom VVX 501
- 950-1354 Polycom IP 5000
- 950-1355 Polycom VVX Expansion
- 950-1357 Polycom Power (VVX 201)
- 950-1358 Polycom VVX D60 Wireless Handset

The Typical Rack Hardware Configuration (Front View) diagram illustrates the arrangement of components within a standard equipment rack, from 1U to 42U.

Rack Components:

2U Audible Stack Light for Core Servers (905-0525): Provides audible and visual alerts for server status.
Gateways (1, 2, 3, 4): These devices manage communication interfaces.
- Gateway Options:
  - 950-1160 FXO Gateway, 12 Port
  - 950-1161 FXO Gateway, 24 Port
  - 950-1182 FXS Gateway, 12 Port
  - 950-1162 CAMA Gateway, 12 Port
  - 950-1164 T1/E1/PRI Gateway
  - 950-1400 Session Border Controller Gateway (Patton SN5501)
  - 950-1401 MAX Call Taking T1/E1/PRI Gateway
Switches (A, B): Network switches for connecting devices.
- Switch Options:
  - 950-1284 24-Port, (24-POE) Managed Gigabit Rackmount Switch
  - 950-1286 48-Port, (48-POE) Managed Gigabit Rackmount Switch
  - 950-1459 24-Port, (24-POE) Managed Gigabit Rackmount Switch
  - 950-1460 48-Port, (48-POE) Managed Gigabit Rackmount Switch
Cable Manager (802-0174): Organizes and routes cables within the rack.
Power Strips (A, B) (802-0370): Provides power distribution to rack-mounted equipment.
1U Blanking Plates (415-0484-1): Fills unused rack spaces for improved airflow and aesthetics.
MAX Call Taking Server Core (905-0526): The core servers for the call-taking system. There are four core servers (1, 2, 3, 4).
802-0330 UPS (Uninterruptible Power Supply): Provides backup power to ensure continuous operation during power outages. Two UPS units are shown, likely for redundancy.
Management Information System (Hardware 683-0500) (905-0477): An optional component for system management and monitoring.

Cabinet AC Power Distribution Diagram (Rear View) illustrates the power connections within the rack.

Power Distribution Features:

Each power strip has 6 outlets on the front and 6 outlets on the back, totaling 24 devices that can be powered.
High Availability: To ensure high availability, devices should be connected with redundant power paths:
- Connect device's blue AC line cord to the blue power strip.
- Connect device's red AC line cord to the red power strip.
802-1218 Ethernet I/O (POE) Installation: Gateways are omitted for clarity in this diagram.
802-1218: This appears to be a network device, possibly a PoE switch or injector.
950-1399 (Optional 3 PLCS): Likely a mounting bracket or accessory.
802-0213 19' Rackmount DIN Rail Mounting Kit: Used for mounting DIN rail compatible devices in a 19-inch rack.

Additional Information and Manuals:

The document references several manuals for further details on operation, administration, and maintenance:

025-9656 Console Operation Manual
025-9672 Administration Manual
025-9679 System Technical Overview Manual
025-9697 Map Viewer Manual
025-9697-1 MAX CAD Map Viewer Manual
025-9706 System Configuration and Maintenance Manual
025-9707 Installation Manual
025-9718 Management Information System (MIS) S/W Installation Manual

This comprehensive set of diagrams and references provides a clear understanding of the MAX Call Taking System's hardware architecture, from the individual call-taker's workstation to the core server rack, emphasizing connectivity, power distribution, and options for customization and redundancy.