Zeus Arc - Warranty

22 | EN
WARRANTY
ZEUS™ adheres to strict quality control standards and only
offers high-quality products that are vigorously tested. In
case of quality impairments or defects of ZEUS™ products,
the following warranty conditions apply.
Limited Warranty
The ZEUS ARC™ has a three (3) year limited warranty
on the hardware and is guaranteed against defects in
materials and workmanship. To verify the date of retail
purchase by the original customer, a proof of purchase
is required from a sanctioned retailer. At its discretion
and to the extent permitted by law, Thermodyne Systems
(ZEUS™) will exchange the product with a product that is
new, refurbished or is a functionally equivalent product, if
the product develops any mechanical defects and a claim is
filed within the warranty period. The warranty period starts
from the date of retail purchase and does not restart after
a warranty claim has been issued.
All products submitted for warranty become the property
of ZEUS™. The customer covers the shipping costs for
warranty support. If you have issues with your product,
send an email to info@ZeusArsenal.com and a customer
service representative will contact you as early as possible
to resolve the issue and find the best solution.
Exclusions and Limitations
The limited warranty only applies to devices manufactured
by Thermodyne Systems (ZEUS™) that can be identified by
the “ZEUS” trademark, trade name, or logo affixed to them
and were purchased at an authorized retailer who is fulfilled
by an authorized distributor.
ZEUS™ shall not surmise any liability for damages resulting
from non-adherence with the instruction manual.
The limited warranty does not apply to:
• Normal performance degradation of materials
• Natural battery degradation
• Parts vulnerable to wear and tear (see chapter
WEAR & TEAR PARTS)
• Any arising damages due to the user’s neglect, or any
inappropriate use
• Any case in which the internal components of the product
are purposely dismantled, tampered, or accessed in any
fashion
• A part or product that has been altered to modify
capability or functionality
• Damage caused by use of any charger with non-standard
voltage and current ratings; ZEUS™ recommends using a
charger with a rating not higher than 5 V ⎓ 2.5 A
• Damage caused by the use of the product outside the
intended function as described by ZEUS™
• Damage resulting from non-adherence with the
instruction manual
• Damage resulting from liquids, including but not limited to
water, cleaning liquids or alcohol, poured over or into the
device
• Aesthetic damage, including but not restricted to dents,
scratches, deformity, and parts broken through product
usage
• Damage caused by abuse, misuse, accident, flood, fire,
earthquake, or other external causes
The lithium-ion battery is under warranty for a period of
three (3) months from the date of retail purchase and
is protected from any abnormal defects, which are not
deemed as natural battery degradation.
Please note that the software pre-installed on the device and/
or later iterations through updates or upgrades is licensed to
you, not sold, and for use as part of the product only. The
limited warranty is non-transferable and only applies to the
original purchaser. If you have purchased through a 3rd
party reseller such as eBay, Kijiji, Craigslist, or any other
unauthorized retailer, then the limited warranty does not
apply. ZEUS™ warranties only apply to products purchased