TROUBLESHOOTING GUIDE
Please check the following
before calling for service.
Condition
The product does not operate
even when the START button
is pressed.
Remedy
Is the Pow er Plug inserted correctly?
Insert the Power Plug into the electrical
outlet.
H ot w a te r is n o t d isp en se d.
►
Is the W ater Tank filled w ith water?
N
Pour w ater into the W ater Tank. (-*• P.11)
H ot w a te r is n o t d isp e nse d
►
Is the W ater Tank set correctly?
Set the W ater Tank correctly. (-► P.11)
sm o o th ly a nd th e b re w ing
sp e e d is slow .
►
W hen scale accumulates inside the pipes and o ther parts, hot water may not be
dispensed sm oothly. In that case, perform citric acid cleaning. (-*• P.18)
A noise is heard during
brewing.
There is water left in the Water
Tank.
There are coffee grounds in the
coffee.
Coffee grounds in the Swing
Basket after brewing.
Coffee or coffee grounds
overflow from the filter.
The coffee is not hot (the
Carafe is not retaining heat
properly).
When the Carafe Button is
pressed, it makes a sound.
The Carafe Button does not
go down smoothly.
“AM7:00” is blinking on the
Display when the Power Plug is
inserted.
The m icroprocessor (MICOM) makes a sound w hile adjusting the heat pow er o f the
product.
W hen scale accumulates inside the pipes and o ther parts, hot water may not be
dispensed sm oothly and w ater may be left in the W ater Tank. In that case, perform
citric acid cleaning. (-*■ P.18)
f
Is fine ly-ground coffee being used? Please do not use finely-ground coffee.
Is too much ground coffee being
used?
Please reduce the am ount of ground coffee.
H P .1 0 )
Is the Swing Basket closed properly?
Close the Swing Basket proper
Is the Carafe Lid Set attached properly?
Attach the C arafe Lid Set properly. (-► P.11)
Is the Stainless Carafe properly set on
the Carafe Holder?
Set the Stainless C arafe properly on the
Carafe Holder. (—> P.11)
Are you using th e Permanent Coffee
Filter and paper coffee filte r together,
or are you using tw o o r more layers
of paper coffee filter?
Use the Permanent Coffee Filter only or just
one paper coffee filter.
Depending on the typ e o f coffee or Basket C offee Filter being used, coffee grounds
may overflow from the Basket Coffee Filter. In that case, use the Permanent Coffee
Filter or reduce the am ount o f coffee (number o f cups) to be brewed.
Depending on the typ e o f paper filter being used, coffee grounds m ay overflow from
the Basket Coffee Filter. In this case, reduce the am ount of coffee grounds. If coffee
grounds continue to overflow , please con tact Zojirushi Custom er Service or visit
www.zojimshi.com/coffeefiiter
V
J
S
Has the coffee been left in the
Stainless Carafe for a long time?
\
The coffee tem perature w ill gradually
drop as tim e passes.
When the Stainless Carafe contains small am ounts of coffee or the room tem perature
is low, the tem perature o f the coffee will drop.
Does the pin tha t pops out when you
press the Carafe Button loo k clean?
V
Clean the inside of the Stainless Carafe
(protruding pin). (—>P.16)
The built-in lithium battery is out.
Readjust the clo ck to use the product in a normal manner. To replace the lithium
battery, c onta ct the store where you purchased the pro duct or Zojirushi Custom er
Service. (There w ill be a charge fo r the service.)
19
TROUBLESHOOTING
GUIDE
Please
check
the
following
before
calling
for
service.
Condition
Cause
Remedy
The
product does not operate
even
when
the
START
button
is
pressed.
►
Is
the
Power
Plug
inserted
correctly?
Insert
the
Power
Plug
into
the
electrical
outlet.
Hot water
is
not dispensed.
►
Hot water
is
not dispensed
smoothly
and
the brewing
speed
is
slow.
►
►
,
.
Is
the
Water
Tank
filled
with
water?
Pour
water
into
the
Water
Tank.(-
►
P.11)
Is
the
Water
Tank
set
correctly?
Set
the
Water
Tank
correctly.(-+
P.11)
When
scale
accumulates
inside
the
pipes
and
other
parts,
hot
water
may
not
be
dispensed
smoothly.
In
that
case,
perform
citric
acid
cleaning.
(-•
P.18)
A noise
is
heard
during
brewing.
►
,-
The
microprocessor
(MICOM)
makes
a
sound
while
adjusting
the
heat
power
of
the
product.
]
]
~======================================================
There
is
water left
in
the Water
Tank.
I
When
scale
accumulates
inside
the
pipes
and
other
parts,
hot
water
may
not
be
dispensed
smoothly
and
water
may
be
left
in
the
Water
Tank.
In
that
case,
perform
citric
acid
cleaning.(-•
P.18)
There
are
coffee grounds
in
the
coffee.
Coffee grounds
in
the Swing
Basket after brewing.
Coffee or coffee grounds
overflow from the filter.
·1
►
-------~
►
►
►
►
Is
finely-ground
coffee
being
used?
Please
do
not
use
finely-ground
coffee.
Is
too
much
ground
coffee
being
used?
Please
reduce
the
amount
of
ground
coffee.
(➔
P.10)
Is
the
Swing
Basket
closed
properly?
Close
the
Swing
Basket
properl
ly. (-> P.10)
y.
(
➔
P.10)
Is
the
Carafe
Lid
Set
attached
properly?
Attach
the
Carafe
Lid
Set
properly.(
➔
P.11)
►
Is
the
Stainless
Carafe
properly
set
on
the
Carafe
Holder?
Set
the
Stainless
Carafe
properly
on
the
Carafe
Holder.(
➔
P.11)
Are
you
using
the
Permanent
Coffee
Filter
and
paper
coffee
filter
together,
or
are
you
using
two
or
more
layers
of
paper
coffee
filter?
Use
the
Permanent
Coffee
Filter
only
or
just
one
paper
coffee
filter.
►
Depending
on
the
type
of
coffee
or
Basket
Coffee
Filter
being
used,
coffee
grounds
may
overflow
from
the
Basket
Coffee
Filter.
In
that
case,
use
the
Permanent
Coffee
Filter
or
reduce
the
amount
of
coffee
(number
of
cups)
to
be
brewed.
►
Depending
on
the
type
of
paper
filter
being
used,
coffee
grounds
may
overflow
from
the
Basket
Coffee
Filter.
In
this
case,
reduce
the
amount
of
coffee
grounds.
If
coffee
grounds
continue
to
overflow,
please
contact
Zojirushi
Customer
Service
or
visit
www.zojirushi.com/coffeefiiter
►
The
coffee
is
not hot
(the
Carafe
is
not retaining heat
properly).
Has
the
coffee
been
left
in
the
Stainless
Carafe
for
a
long
time?
►
I
The
coffee
temperature
will
gradually
drop
as
time
passes.
►
When
the
Stainless
Carafe
contains
small
amounts
of
coffee
or
the
room
temperature
is
low,
the
temperature
of
the
coffee
will
drop.
When
the Carafe Button
is
pressed,
it
makes a sound.
The
Carafe Button does not
go down smoothly.
►
Does
the
pin
that
pops
out
when
you
press
the
Carafe
Button
look
clean?
Clean
the
inside
of
the
Stainless
Carafe
(protruding
pin).
(
➔
P
.16)
"AM7:00"
is
blinking
on
the
Display
when
the Power
Plug
is
inserted.
The
built-in
lithium
battery
is
out.
►
Readjust
the
clock
to
use
the
product
in
a
normal
manner.
To
replace
the
lithium
battery,
contact
the
store
where
you
purchased
the
product
or
Zojirushi
Customer
Service.
(There
will
be
a
charge
for
the
service.)
,
19
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