Zoom AMS Series - Troubleshooting Common Issues; Connection and Recognition Problems; Audio Input and Output Malfunctions; Performance and Mobile Device Issues

Z2I-4416-01
ZOOM CORPORATION
4-4-3 Kanda-surugadai, Chiyoda-ku, Tokyo 101-0062 Japan
zoomcorp.com
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Troubleshooting
Cannot select or use the AMS-44 device
→
Conrm that the AMS-44 has been connected
correctly on the computer.
→
Quit all software that is using the AMS-44. Then,
disconnect and reconnect the USB cable con-
nected to the AMS-44.
→
Connect the AMS-44 directly to a USB port on the
Computer. Do not connect it using a USB hub.
→
When connecting to a Windows computer, install-
ing the dedicated driver can resolve problems
with applications other than DAWs.
→
Reinstall the driver.
The sounds of devices connected to input
jacks are distorted, too quiet or silent
→
When using a condenser mic, set the 48V switch
to ON.
→
Conrm that level indicators are not lighting red. If
they are lighting red, lower their gain knobs.
→
Adjust the gain knobs.
→
Adjust the OUTPUT knobs.
Cannot play or record
→
Conrm that the sound setting of the computer
being used is set to "ZOOM AMS-44".
→
Conrm that AMS-44 is set for input and output in
the software being used.
→
Quit all software that is using the AMS-44. Then,
disconnect and reconnect the USB cable con-
nected to the AMS-44.
Playback sound cannot be heard or is quiet
→
Check the connections and volume settings of the
speakers.
→
Adjust the OUTPUT knobs.
Recorded audio is too loud, too quiet or
silent
→
Adjust the gain knobs.
A smartphone or tablet cannot be used
→
Conrm that the external power supply is con-
nected or that batteries are loaded correctly.
→
When using batteries, set the BATTERY switch to
ON.
Sound skips during playback or recording
→
If the audio buffer size of the software being used
can be adjusted, increase it.
→
Turn off the automatic sleep function and other
computer power saving settings.
→
Connect the AMS-44 directly to a USB port on the
computer. Do not connect it using a USB hub.