Appendix B Troubleshooting Tips 19
Appendix B
Appendix BAppendix B
Appendix B
Troubleshooting Tips
Troubleshooting TipsTroubleshooting Tips
Troubleshooting Tips
This appendix provides tips for troubleshooting your cable modem
in the event of minor problems. In addition, check your modem
CD for FAQs, and our Website,
www.globalvillage.com
, for new
tips.
Q: I cannot access my Internet service or send or receive e-mail.
What should I do?
A:
Check that the power is on and that the modem has completed
the synchronization process.
Check all physical connections. The
READY
,
10BT
, and
SYNC
lights on the modem's front panel must all be a steady green before
your cable modem will work.
Check to see that your cable TV service is working. If not, call your
cable service provider.
Verify that the MAC and Ethernet Adapter addresses you gave to
your service provider are correct, and that they are entered into
their system. (See page 7.)
Make sure you have given the proper cable modem name and
model number to your cable service provider. You will find this
information on the modem’s bottom case label.
Verify that your Ethernet card and port are working correctly.
Check that TCP/IP is configured correctly. Verify that the TCP/IP
parameters supplied by your cable company are correct and up-to-
date.
To Next Page
Loading...
