16 
 
Troubleshooting 
 
Problem Recommended Action 
The 
connection 
between your 
device and a 
PC through a 
USB cable 
cannot be 
established. 
  Install the software, and run the 
installation program in the path of My 
Computer.  
  If the driver of your device is 
abnormal, reinstall the software. You 
need to uninstall the software first. 
The 
connection 
between your 
device and a 
client through 
Wi-Fi cannot 
be 
established. 
  Ensure that the Wi-Fi function is 
enabled. 
  Refresh the network list and select 
the correct SSID. 
  Check the IP address, and ensure 
that your client can automatically 
obtain an IP address. 
  Enter the correct network key (Wi-Fi 
password) when you connect the 
client to your device.