Zte Telstra MF90 - TROUBLESHOOTING COMMON ISSUES; UI, Signal, SIM Lock, and Data Connection Problems; Overseas Connectivity and Password Reset

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TROUBLESHOOTING
If you have any problems with your connection or hotspot please consult the
manual and check this section. If the problem still exists contact your service
provider or check our website for more details at zte.com.au
Problem
Possible Causes
Suggested Solution
The user interface
doesn’t start after
the hotspot is
plugged in.
PC configuration
is not correct.
(No autorun)
Start the program manually by going
Start > Program Files or use the shortcut
on the desktop.
The hotspot has
no signal.
SIM Card is
locked
You have no
network
coverage.
Try moving location until you get good
reception.
Move the hotspot to a higher position
or different orientation.
SIM card requires
a PIN or PUK
number.
SIM is not
inserted correctly
The device is
Network locked
to Telstra
Contact your service provider to obtain
the PIN or PUK key.
Check the SIM card is inserted, is active
and is a valid SIM.
If you want to use another carrier SIM
you need to unlock your device. Fees
may apply.
Data connection
failed.
You have no
network
coverage.
Try moving location until you get good
reception.
The hotspot
cannot connect
to the internet
when overseas
You don’t have
international
roaming enabled
on your plan.
Consult your service provider before
you go overseas to enable roaming.
I have lost or
forgotten my
password. How
do I reset the
device?
With the device powered on, open the
back cover and locate the Reset button.
Depress gently using a pen or paperclip,
and hold for 10 seconds
until the LED’s
flash. Log on using the default password
printed in the battery compartment.
How do I check
the software
version?
Log onto the web interface and check
the Information tab