Chapter 5: FAQ
1. What is the Mobile App I should use?
FREEIP in app store and android!
2. Change Display Resolution
When you connect your NVR to a TV or a monitor. You might want to increase the display resolution. The
NVR does not come with the highest or lowest resolution setting, The reason is that many household have
old TVs or low-res display. You can change the display resolution by going to Main Menu > Sys Setup >
Display. Make sure you check your Minimum or Maximum TV compatible resolution before increase or
decrease the display resolution.!
3. Fix Black Screen or Out of Range Error
If you change the resolution higher than the TV’s max resolution or lower than TV’s lowest resolution. You
will have a black screen. Sometime you may also have the warning “Out of Range”. There are few ways to
fix this:!
• Find another TV which support wider range of resolution, connect to it and change the resolution to fit
your TV. Then connect the NVR back to your TV.!
• Change a cable, if you are connected by HDMI cable, try to connect to a VGA cable. If that works,
change the resolution and connect back to HDMI cable. Vice Versa.!
• Use a computer to remotely access your NVR, and change it on a web browser. This is more advanced,
it may take a little while and only work if you know about the IP configuration:!
1. Connect the NVR to your PC by a internet cable.!
2. Use the Search tool version 4 or above, pin the IP address of your NVR. (Default is 192.168.1.1)!
3. Enter the IP address into Internet Explorer. Install the Plugin and Login!
4. Change the resolution from there. !
5. If you want to learn more about IP access, read the Chapter How to Enable DHCP!
4. If Part of the User Interface is Outside your TV or Display
If your operating system is not show on your monitor or TV properly. For instance if part of the footage is
outside the border, This is the miss configuration you have done on the TV. Not on the NVR. You need to get
into your TV’s setting and fix it there. Try Auto-adjusting, if that doesn’t work, connect your Monitor Supplier.!
5. Seeing other peoples footage when using P2P mobile viewing.
This footage you are seeing is manufactory default testing cameras. Call us to fix this issue. This may
happen if the system get reseted during setup process.!
6. Why the FREEIP app tells me my device is offline?
This mean you have done your setting incorrectly and you have to follow Chapter 2 to configure everything
again. A quick hint is that the both DNS1, DNS2 and gateway is different from your router’s. !
7. Why does the search tool tell me password error while I have done it right?
This mean you camera is on the wrong sub network and the search tool get confused. You need to follow
chapter 2 for detail way to bring camera and computer to the same sub network.!
8. Why my email alert does not work?
Please refer to the last paragraph of Chapter 4.!
9. Why my app on iPad looks out of range?
Unlock the screen, exit the app, restart the app, it should be fixed.!
10. Why my device not come up after I successfully added my Camera or NVR
Do a pull-down-to refresh on the page you will see your added device. If you don’t know what is pull-down-
to-refresh. Search on youtube.!
11. Why I have a error saying “Device Blinded”
It indicated you have already used it for other mobile phone or other device. You can delete it from other
phone. Or we can issue you with a new P2P number, however you need to call us to arrange this service.!
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