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ZyXEL Communications EX5501-B0 User Manual

ZyXEL Communications EX5501-B0
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Default Login Details
User’s Guide
AX/DX/EX/PX Series
Copyright © 2022 Zyxel and/or its affiliates. All Rights Reserved.
LAN IP Address http://192.168.1.1
Login admin
Password See the device label
Version 5.15-5.70 Ed 1, 9/2022

Table of Contents

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ZyXEL Communications EX5501-B0 Specifications

General IconGeneral
BrandZyXEL Communications
ModelEX5501-B0
CategoryGateway
LanguageEnglish

Summary

Document Conventions

Warnings and Notes

Explains how warnings and notes are displayed in the guide, highlighting potential hazards or important information.

Syntax Conventions

Details text formatting and symbols used in the guide for clarity, such as bolding for screen names and angle brackets for clicks.

Icons Used in Figures

Lists and describes generic icons used in figures throughout the guide for visual representation.

Introducing the Zyxel Device

1.1 Overview

Provides a general introduction to the Zyxel Device series and its capabilities.

1.2 Example Applications

Illustrates common use cases and network configurations for the Zyxel Device.

1.3 Ways to Manage the Zyxel Device

Outlines the various methods available for managing and configuring the Zyxel Device.

1.4 Good Habits for Managing the Zyxel Device

Offers recommendations for maintaining device security and effective management practices.

Hardware

2.1 Hardware

Describes the front and rear panels of various Zyxel Device models.

2.2 LED Indicators Panel

Details the function and behavior of the Zyxel Device's LED indicators.

2.3 Ports Panel

Illustrates and describes the various ports and buttons available on the Zyxel Device.

2.3.4 WPS Button

Explains how to use the WPS button for quick and secure wireless connection setup.

2.3.5 RESET Button

Details how to reset the Zyxel Device to factory default settings to resolve issues.

Web Configurator

3.1 Overview

Introduces the Web Configurator as an HTML-based interface for device setup and management.

3.1.1 Access the Web Configurator

Provides step-by-step instructions on how to access the Web Configurator.

3.2 Web Configurator Layout

Describes the main screen layout of the Web Configurator, including its key sections.

Quick Start

4.1 Overview

Explains how to use the Wizard screens for initial time zone and wireless network setup.

4.2 Quick Start Setup

Guides the user through the initial setup process for time zone and wireless networks.

4.3 Quick Start Setup – Time Zone

Details the steps for configuring the device's time zone during the initial setup.

4.4 Quick Start Setup – Internet Connection

Guides the user through configuring the Internet connection mode for the Zyxel Device.

4.5 Quick Start Setup – WiFi

Explains how to configure WiFi settings, including SSID and password, during initial setup.

4.6 Quick Start Setup – Finish

Confirms the completion of the initial setup and the device's attempt to connect to the Internet.

Tutorials

5.1 Overview

Introduces the chapter's content on using various features of the Zyxel Device.

5.2 Wired Network Setup

Provides instructions on how to set up a wired Internet connection.

5.3 WiFi Network Setup

Guides users on setting up a WiFi network for Internet access via the Zyxel Device.

5.4 USB Applications

Explains how to use USB devices for cellular backup, shared folders, and media server features.

5.5 Network Security

Covers configuring firewall rules, parental controls, and MAC address filtering for network security.

5.6 Internet Calls

Details how to configure VoIP services for making Internet calls.

5.7 Device Maintenance

Explains how to upgrade firmware, back up, and restore device configurations.

App Tutorials

6.1 Overview

Introduces the MPro Mesh app for managing Zyxel devices and MPro Mesh networks.

6.2 What You Can Do

Lists the key functionalities and tasks that can be performed using the MPro Mesh app.

6.3 MPro Mesh Network

Explains the MPro Mesh network capabilities, including AP and band steering.

6.4 General WiFi Settings

Guides on changing the general WiFi SSID and key for improved security.

6.5 Locations of the Extenders

Provides steps to adjust extender locations for optimal WiFi signal strength.

6.6 MPro Mesh Network Setup

Details how to set up an MPro Mesh Router with an MPro Mesh Extender.

6.7 Network Management with the MPro Mesh App

Explains how to manage Zyxel devices and WiFi settings via the MPro Mesh app.

Connection Status

7.1 Connection Status Overview

Describes the Connection Status screen for viewing Internet and wireless settings.

7.1.1 Connectivity

Explains how to view the network connection status of the Zyxel Device and its clients.

7.1.3 System Info

Provides basic system information about the Zyxel Device, including model and firmware.

7.1.4 WiFi Settings

Details how to enable or disable the main wireless network and configure SSIDs/passwords.

7.2 Guest WiFi Settings

Guides on enabling or disabling guest WiFi networks for separate user access.

7.3 The Parental Control Screen

Explains how to view and manage parental control profiles and schedules.

Broadband

8.1 Overview

Introduces the Zyxel Device's Broadband screens for configuring Internet access.

8.1.1 What You Can Do in this Chapter

Lists tasks that can be performed using the Broadband screens for WAN configuration.

8.1.2 What You Need to Know

Explains key terms and concepts related to WAN IP addresses, ATM, PTM, and IPv6.

8.2 Broadband Settings for DSL Routers

Details how to configure Internet access settings for DSL routers.

8.3 Broadband Settings for Ethernet, AON and PON Routers

Explains how to configure Internet access settings for Ethernet, AON, and PON routers.

8.4 Cellular Backup

Guides on configuring cellular WAN connection as a backup for wired connections.

8.5 Broadband Advanced Screen

Explains settings for ADSL over PTM, Annex M, DSL PhyR, and SRA functions.

Wireless

9.1 Overview

Introduces the Zyxel Device's Wireless screens for WiFi network and security setup.

9.1.1 What You Can Do in this Chapter

Lists the tasks related to setting up WiFi connections using the Wireless screens.

9.1.2 What You Need to Know

Explains wireless basics, including radio communication and networking standards.

9.2 Wireless General Settings

Guides on enabling Wireless LAN, setting SSID, and selecting security modes like WPA3-SAE.

9.3 Guest/More AP Screen

Details configuring guest wireless networks and multiple BSSs on the Zyxel Device.

9.4 MAC Authentication

Explains how to allow or deny WiFi clients based on their MAC addresses.

9.5 WPS

Guides on configuring and using WiFi Protected Setup (WPS) for wireless connections.

9.6 WMM

Explains how to enable WiFi MultiMedia (WMM) for enhanced data transmission quality.

9.7 Others Screen

Details advanced wireless settings like RTS/CTS Threshold and DTIM Interval.

9.8 Channel Status

Describes how to scan for wireless LAN channel noises and view results.

9.9 MESH

Explains how to enable or disable MPro Mesh for Zyxel Mesh-supported devices.

9.10 Technical Reference

Provides in-depth technical information regarding wireless LANs and their configurations.

Home Networking

10.1 Overview

Introduces the Local Area Network (LAN) and related configuration screens.

10.1.1 What You Can Do in this Chapter

Lists tasks related to configuring LAN DHCP server and managing IP addresses.

10.1.2 What You Need To Know

Explains key terms like IP Address, Subnet Mask, DHCP, DNS, and RADVD.

10.2 LAN Setup

Guides on setting the Local Area Network IP address, subnet mask, and DHCP settings.

10.3 Static DHCP

Explains how to assign fixed IP addresses to individual computers based on MAC addresses.

10.4 UPnP

Details how to configure Universal Plug and Play (UPnP) settings for network devices.

10.5 LAN Additional Subnet

Guides on configuring IP alias and public static IP for partitioning physical networks.

10.6 STB Vendor ID

Explains how to configure Vendor IDs for Set Top Boxes for automatic static DHCP entries.

10.7 Wake on LAN

Details how to remotely turn on a device on the network using Wake on LAN.

10.8 TFTP Server Name

Explains how to identify a TFTP server for configuration file download via DHCP.

10.9 Technical Reference

Provides technical background information on DHCP setup, DNS servers, and LAN TCP/IP.

10.10 Turn on UPnP in Windows 10 Example

Illustrates how to activate UPnP on the Zyxel Device and computer for network device discovery.

Routing

11.1 Overview

Explains how the Zyxel Device uses gateways and static routes for outbound traffic.

11.2 Configure Static Route

Guides on viewing and configuring static route rules for efficient traffic management.

11.3 DNS Route

Details how to view and configure DNS routes for forwarding DNS queries to specific WAN interfaces.

11.4 Policy Route

Explains how to override default routing behavior using policy-based routing.

11.5 RIP Overview

Describes Routing Information Protocol (RIP) for exchanging routing information with other routers.

Quality of Service (QoS)

12.1 QoS Overview

Defines Quality of Service (QoS) and its role in prioritizing traffic and managing bandwidth.

12.3 Quality of Service General Settings

Guides on enabling QoS, setting upstream bandwidth, and assigning traffic priority.

12.4 Queue Setup

Details how to configure QoS queue assignment for prioritizing traffic flows.

12.5 QoS Classification Setup

Explains how to add, edit, or delete QoS classifiers to group traffic.

12.6 QoS Shaper Setup

Describes how to limit outgoing traffic transmission rate using the token bucket algorithm.

12.7 QoS Policer Setup

Guides on limiting incoming traffic rate and applying actions like drop or pass.

Network Address Translation (NAT)

13.1 Overview

Explains the function of Network Address Translation (NAT) for IP address translation.

13.1.1 What You Can Do in this Chapter

Lists tasks related to NAT configuration: Port Forwarding, Port Triggering, DMZ, ALG, Address Mapping, Sessions.

13.1.2 What You Need To Know

Defines Inside/Outside and Global/Local terms related to NAT and explains NAT functionality.

13.2 Port Forwarding

Guides on forwarding incoming service requests from the Internet to local network servers.

13.3 Port Triggering

Explains how to configure trigger ports for dynamically allowing LAN computers to use services.

13.4 DMZ

Details how to specify the IP address of a default server to receive packets not covered by Port Triggering.

13.5 ALG

Explains how Application Layer Gateway (ALG) supports address and port translation for specific applications.

13.6 Address Mapping

Guides on mapping local IP addresses to global IP addresses for network access.

13.7 Sessions

Explains how to limit concurrent NAT sessions per client for network stability.

DNS

14.1 DNS Overview

Explains the Domain Name System (DNS) and its importance for accessing machines by name.

14.2 DNS Entry

Guides on viewing and configuring manual DNS entries for domain name resolution.

14.3 Dynamic DNS

Details how to update dynamic IP addresses to a hostname using a DDNS service provider.

IGMP/MLD

15.1 IGMP/MLD Overview

Introduces IGMP/MLD protocols for managing multicast group memberships.

15.2 The IGMP/MLD Screen

Explains how to configure IGMP/MLD group settings on the Zyxel Device.

VLAN Group

16.1 Overview

Explains Virtual Local Area Networks (VLANs) for partitioning physical networks.

16.2 VLAN Group Settings

Guides on creating and managing VLAN groups for network segmentation.

Interface Grouping

17.1 Interface Grouping Overview

Describes how interface groups allow communication within defined network segments.

17.2 Interface Grouping

Details how to create new user-defined interface groups or modify existing ones.

USB Service

18.1 USB Service Overview

Introduces USB service features like file sharing and media server capabilities.

18.2 USB Service

Guides on setting up file sharing through the Zyxel Device's LAN interfaces.

18.3 Media Server

Explains how to enable the media server feature for playing media files from USB storage.

Firewall

19.1 Overview

Explains the firewall's role in protecting the Zyxel Device and network from attacks.

19.2 Firewall

Details how to use the firewall for protection against hackers and controlling network access.

19.3 Firewall General Settings

Guides on setting the security level of the firewall based on packet traffic direction.

19.4 Protocol (Customized Services)

Explains how to configure customized services and port numbers for firewall rules.

19.5 Access Control (Rules)

Details how to create Access Control List (ACL) rules to accept, reject, or drop packets.

19.6 DoS

Explains how to activate protection against Denial of Service (DoS) attacks.

19.7 Firewall Technical Reference

Provides technical background information on firewall rules and security considerations.

MAC Filter

20.1 MAC Filter Overview

Introduces MAC filtering for permitting or denying client access based on MAC addresses.

20.2 MAC Filter

Guides on enabling MAC Address Filter and adding host names and MAC addresses to the table.

Home Security

21.1 Home Security Overview

Explains Zyxel Device's URL filtering for blocking access to inappropriate or harmful websites.

21.2 Home Security

Details how to configure URL filtering settings to block user access to specific websites.

Parental Control

22.1 Parental Control Overview

Explains parental control features for limiting Internet time and preventing access to inappropriate content.

22.2 Parental Control Schedule

Guides on enabling parental control and defining time periods for Internet access restrictions.

22.3 Parental Control Schedule and URL Filter

Details setting up parental control rules and URL filtering to block specific websites.

Scheduler Rule

23.1 Scheduler Rule Overview

Introduces Scheduler Rules for defining time periods and days for Zyxel Device actions.

23.2 Scheduler Rule Settings

Guides on viewing, adding, or editing time schedule rules for features like Firewall Access Control.

Certificates

24.1 Certificates Overview

Explains certificates for user authentication based on public-private key pairs.

24.2 What You Need to Know

Defines terms like Certification Authority (CA) and its role in issuing certificates.

24.3 Local Certificates

Guides on viewing, generating requests for, and importing signed certificates.

24.4 Trusted CA

Explains how to manage trusted Certification Authorities (CAs) for certificate validation.

24.5 Import Trusted CA Certificate

Details the process of importing trusted CA certificates for validating Zyxel Device security.

24.6 View Trusted CA Certificate

Describes how to view detailed information about a certification authority's certificate.

24.7 Certificates Technical Reference

Provides technical background information on certificates and their verification.

Voice

25.1 Overview

Introduces using VoIP technology for making phone calls over the Internet.

25.2 Before You Begin

Lists prerequisites for configuring VoIP, including having a VoIP account and provider information.

25.3 SIP Account

Guides on setting up and configuring a SIP account for making and receiving VoIP calls.

25.4 SIP Service Provider

Explains how to configure SIP server information and numbers for phone functions.

25.5 Phone

Details configuring SIP numbers and regions for IP phones connected to the Zyxel Device.

25.6 Phone Region

Guides on selecting the region to improve voice call quality based on physical location.

25.7 Call Rule

Explains how to add, edit, or remove speed-dial numbers for outgoing VoIP calls.

25.8 Call History

Describes how to view received, dialed, and missed calls in the call history list.

Log

26.1 Log Overview

Explains how to determine event categories and display logs on the Zyxel Device.

26.2 System Log

Guides on viewing system logs, filtering by severity level and category.

26.3 Security Log

Details viewing security-related logs and filtering by severity level and category.

Traffic Status

27.1 Traffic Status Overview

Introduces viewing network traffic status and statistics for WAN/LAN interfaces and NAT.

27.2 WAN Status

Explains how to view WAN traffic statistics, including bytes received and sent.

27.3 LAN Status

Guides on viewing packet statistics for each LAN or WLAN interface.

27.4 NAT Status

Details how to view NAT status of Zyxel Device clients, including IP address and open sessions.

VoIP Status

28.1 VoIP Status Screen

Allows viewing VoIP registration, current call status, and phone numbers.

ARP Table

29.1 ARP Table Overview

Explains the Address Resolution Protocol (ARP) for mapping IP to MAC addresses on the LAN.

29.2 ARP Table

Guides on viewing IPv4-to-MAC and IPv6-to-MAC address mappings for connected devices.

Routing Table

30.1 Routing Table Overview

Explains how routing is based on destination address and shortest path selection.

30.2 Routing Table

Shows IPv4 and IPv6 routing information, including destination, gateway, and subnet mask.

Multicast Status

31.1 Multicast Status Overview

Introduces viewing multicast group status and traffic statistics using IGMP/MLD.

31.2 The IGMP Status Screen

Explains how to view and configure IGMP multicast group settings.

31.3 The MLD Status Screen

Guides on viewing and configuring MLD multicast group settings for IPv6.

xDSL Statistics

32.1 Overview

Provides an overview of viewing DSL statistics, including port details.

32.2 xDSL Statistics

Details how to view DSL statistics, check port details, and see DSL counters.

WLAN Station Status

33.1 WLAN Station Status Overview

Guides on viewing information and status of wireless clients associated with the Zyxel Device.

Cellular Statistics

34.1 Cellular Statistics Overview

Introduces viewing cellular Internet connection status and backup functionality.

34.2 Cellular Statistics Settings

Details how to configure cellular settings, including connection status and signal strength.

System

35.1 System Overview

Explains how to name the Zyxel Device (Host) and assign an associated domain name.

35.2 System

Guides on assigning a unique name and domain name for easy network recognition.

User Account

36.1 User Account Overview

Introduces viewing settings and privileges of user accounts for device management.

36.2 User Account

Guides on creating or managing user accounts and their privileges on the Zyxel Device.

Remote Management

37.1 Overview

Explains remote management controls via interfaces and web services like HTTP, FTP, Telnet.

37.2 MGMT Services

Guides on configuring interfaces and specifying service port numbers for remote access.

37.3 Trust Domain

Details viewing public IP addresses allowed to access local management services.

37.4 Add Trust Domain

Explains how to add public IP addresses or domain names for management access.

SNMP

38.1 Overview

Explains how to configure SNMP settings for network device management and monitoring.

38.2 SNMP Settings

Guides on configuring SNMP agent, community strings, system name, and location.

Time Settings

39.1 Time Settings Overview

Introduces configuring system date, time, and time zone for accurate scheduling and logging.

39.2 Time

Details how to configure the Zyxel Device's time, time zone, and Daylight Savings settings.

Email Notification

40.1 Email Notification Overview

Explains how to send reports, logs, or notifications via email using a mail server.

40.2 Email Notification

Guides on viewing, removing, and adding email account information for log notifications.

Log Setting

41.1 Log Setting Overview

Describes configuring where Zyxel Device sends logs and the types of logs recorded.

41.2 Log Setting

Details configuring log storage (remote syslog or local file) and log types.

Firmware Upgrade

42.1 Overview

Explains how to upload new firmware to enhance Zyxel Device performance.

42.2 Firmware Upgrade

Guides on uploading firmware via Zyxel website or online check for device performance.

Backup/Restore

43.1 Backup/Restore Overview

Provides information on factory default settings and backup configuration.

43.2 Backup/Restore

Details how to back up and restore device configuration files.

43.3 Reboot

Explains how to remotely reboot the Zyxel Device without turning off the power.

Diagnostic

44.1 Diagnostic Overview

Introduces the Diagnostic screen for identifying device problems.

44.2 What You Need to Know

Explains terms and concepts related to CFM, OAM, and connectivity fault discovery.

44.3 Ping/TraceRoute/Nslookup Test/ Speed Test

Guides on using ping, traceroute, nslookup, or speed test for troubleshooting connectivity.

44.4 802.1ag (CFM)

Details how to configure and perform Connectivity Fault Management (CFM) actions.

44.5 802.3ah (OAM)

Explains Link Layer Ethernet OAM for transmitting link status information.

44.6 OAM Ping

Guides on performing OAM F4 or F5 loopback tests to verify connectivity.

Troubleshooting

45.1 Overview

Provides suggestions to solve common problems encountered with the Zyxel Device.

45.2 Power and Hardware Problems

Addresses issues related to the Zyxel Device not turning on or LEDs behaving unexpectedly.

45.3 Device Access Problems

Offers solutions for not knowing the IP address or forgetting the admin password.

45.4 Internet Problems

Troubleshoots issues related to not accessing the Internet or slow/intermittent connections.

45.5 WiFi Problems

Provides solutions for slow or intermittent WiFi connection issues.

45.6 USB Problems

Addresses issues where the Zyxel Device fails to detect a connected USB device.

45.7 UPnP Problems

Troubleshoots issues where a computer cannot detect UPnP settings from the Zyxel Device.

Appendix A Customer Support

Required Information

Lists the essential product information needed when contacting customer support.

Corporate Headquarters (Worldwide)

Provides contact details for Zyxel's global headquarters and regional offices.

Appendix B Wireless LANs

Wireless LAN Topologies

Discusses ad-hoc and infrastructure wireless LAN topologies.

Ad-hoc Wireless LAN Configuration

Explains how to configure an independent wireless LAN connecting computers directly.

BSS

Defines a Basic Service Set (BSS) as communications through a single access point (AP).

ESS

Defines an Extended Service Set (ESS) as overlapping BSSs connected by a wired network.

Channel

Explains radio frequency channels used by wireless devices and how to avoid interference.

RTS/CTS

Details the RTS/CTS mechanism designed to prevent collisions due to hidden nodes.

Fragmentation Threshold

Explains the maximum data fragment size before fragmentation into smaller data frames.

IEEE 802.11g Wireless LAN

Discusses compatibility with IEEE 802.11b and data rates/modulation for 802.11g.

Wireless Security Overview

Explains wireless security methods like data encryption, authentication, and MAC address filtering.

IEEE 802.1x

Details IEEE 802.1x standard for extended authentication and accounting features.

RADIUS

Explains RADIUS client-server model for authentication, authorization, and accounting.

Types of RADIUS Messages

Describes RADIUS messages exchanged for user authentication and accounting.

Types of EAP Authentication

Discusses popular EAP authentication types like EAP-MD5, EAP-TLS, EAP-TTLS, PEAP, LEAP.

Appendix C IPv6

Overview

Introduces IPv6 as an enhancement to IP address size and features.

IPv6 Addressing

Explains the 128-bit IPv6 address format and its abbreviation methods.

Prefix and Prefix Length

Defines IPv6 prefix length for representing network addresses and subnet masks.

Link-local Address

Explains the link-local address format for uniquely identifying devices on a local network.

Global Address

Defines a global address as a unique identifier for devices on the Internet, similar to public IPv4.

Unspecified Address

Describes the unspecified IPv6 address used when a device lacks its own address.

Loopback Address

Explains the loopback address for sending packets to a device itself.

Multicast Address

Describes IPv6 multicast addresses for sending packets to groups of hosts.

DHCP Relay Agent

Explains the role of DHCP relay agents in forwarding messages between servers and clients.

Prefix Delegation

Details how an IPv6 router uses a prefix to generate LAN IP addresses for hosts.

ICMPv6

Explains the Internet Control Message Protocol for IPv6 (ICMPv6) for error reporting.

Neighbor Discovery Protocol (NDP)

Describes NDP for discovering IPv6 devices and tracking neighbor reachability.

Services

Name

Provides a short, descriptive name for a network service.

Protocol

Specifies the type of IP protocol used by the service, such as TCP/UDP or USER-DEFINED.

Port(s)

Indicates the IP port number or IP protocol number associated with a service.

Description

Offers a brief explanation of applications or situations where a service is used.

Legal Information

Copyright

States the copyright ownership and usage restrictions for the publication.

Disclaimer

Disclaims Zyxel's liability for product application or use and patent rights.

Regulatory Notice and Statement

Provides regulatory compliance information for the USA and European Union areas.

UNITED STATES of AMERICA (EX2210-T0)

Contains FCC EMC and Radiation Exposure statements applicable to products used in the USA.

EUROPEAN UNION and UNITED KINGDOM

Includes Declaration of Conformity for EU Directive 2014/53/EU and UK Regulation.

Declaration of Conformity with Regard to EU Directive 2014/53/EU (Radio Equipment Directive, RED) and UK Regulation

Declares compliance with EU Directive 2014/53/EU and UK regulation for wireless products.

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