Chapter 5 Troubleshooting
NAP Series User’s Guide
26
Advanced Suggestions
• If your computer is connected wirelessly, use a computer that is connected to a LAN/ETHERNET port.
I forgot the password.
1 The default password is 1234. If the NAP is connected to the NCC and registered, check the NCC for the
password.
2 If this does not work, you have to reset the device to its factory defaults. See Section 5.6 on page 29.
I can see the Login screen, but I cannot log in to the NAP.
1 Make sure you have entered the user name and password correctly. This fields are case-sensitive, so
make sure [Caps Lock] is not on.
2 Disconnect and re-connect the power adaptor or PoE power injector to the NAP.
3 If this does not work, you have to reset the device to its factory defaults. See Section 5.6 on page 29.
5.4 Internet Access
I cannot access the Internet.
1 Check the hardware connections, and make sure the LED is behaving as expected. See the Quick Start
Guide and Section 5.2 on page 24.
2 Make sure the NAP is connected to a broadband modem or router with Internet access and your
computer is set to obtain an dynamic IP address.
3 If you are trying to access the Internet wirelessly, make sure the wireless settings on the wireless client are
the same as the settings on the NAP.
4 Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.
5 If the problem continues, contact your ISP.
I cannot access the Internet anymore. I had access to the Internet (with the NAP), but my Internet
connection is not available anymore.
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