Chapter 5 Troubleshooting
PLA6457 User’s Guide
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2 Under IPv4 Configuration, disable DHCP enable and then assign an IP in the IPv4 address field as the
static IP. You can now use this IP address as the default IP address to log into the PLA’s Web
Configurator.
Note: The static IP must be in the same subnet of the router.
5.3 Powerline Problems
The signal on my G.hn Network is weak.
1 Your PLAs cannot be connected to extension cords. Connect them to standard power outlets.
2 Your PLAs may be located close to large appliances such as refrigerators or air-conditioners that cause
interference with the Powerline signal. Move the adapters further away from such appliances to reduce
interference.
3 Your PLAs may be placed close to electrical devices such as electrical insect-killers which produce radio
waves. These may interfere with the Powerline signals. Move the adapters further away from such
electrical devices.
4 Your wiring may be old and/or low quality or with a long wiring path.
5.4 ENCRYPT Button Problems
The Power light does not blink when I press the ENCRYPT button.
• Check that the device is on.
• Press the ENCRYPT button again, making certain you have pressed the button for 2 to 5 seconds.
• For PLA, you cannot use the ENCRYPT button when it is in standby mode. Connect the PLA to a
computer or router, then try again.
The Power lights on both devices blink when I press the ENCRYPT buttons, but the Powerline light
does not turn on.
• Ensure you have pressed the ENCRYPT buttons on both devices.
• Wait for about a minute while the devices set up a connection.
• If that does not work, try again with both devices connected to a power strip next to each other. If
they now connect, then the devices were not on the same electrical circuit before.
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