ZyXEL Communications VMG1312 - LED Status Indicators; Understanding LED Lights; Troubleshooting and Support; Help! Its Not Working

AAISP Support: support@aa.net.uk | 03333 400 999 | https://support.aa.net.uk
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Version 20150629
Power Light
Green:
Blinking=Booting up
Steady=Ready
Red:
Blinking=Upgrading
Steady=Error
Off:
No power
Ethernet Light
Green:
On=Device connected
Blinking=Traffic/activity
Off:
Nno device plugged in,
or that device is off
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DSL Light
Green:
On=ADSL up
Blinking =Initialising
Orange:
On=VDSL up
Blinking=VDSL initialising
Off:
Not connected, problem,
or router in PPPoE mode
Internet Light
Green:
On=Connected
Red:
Connection failed
Off:
Not connected or router is
in bridge mode
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ZyXEL
LED Status:
Help! It's not working
No Sync?
When using the DSL socket, the DSL light should be green or orange. If this light is blinking or
off then the router is not in sync with the Exchange or Cabinet equipment. Here are some
checks:
●
If your telephone socket has two sockets and one is more square than rectangle, plug the
router in to the square socket (no need for the splitter in this case, as your socket has a built
in splitter)
●
If you have multiple phone sockets for the phone line in the building, try using your master
socket – the one nearest to where the phone line enters the building
●
Test that the phone line is working by plugging in a telephone
Configuration
Don't forget that the router will receive its configuration once it has come online for the first time.
This will cause the router to restart. The router should have received its configuration and have
restarted within about six minutes of being online.
Factory Reset
If required, holding in the reset button for about five seconds, until the power light goes red, will
revert the configuration to our default settings. In this state the router will try to get online and
obtain its own configuration for your line. The configuration settings can be set on our Control
Pages. For example, from the Control Pages, can you set the router to be a bridge. There are
other settings there too, eg WiFi, passwords and so on.
Control Pages
Our Control Page system is called 'Clueless', you can access this via: https://clueless.aa.net.uk