A/DA APP-1 - Service Information; Returning Units for Service

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Ifyourproductisnotworkin gweSTRONGLYsuggestthatyouruna
seriesofquickteststotroubleshoottheunit(seeabove).Theymay
soundverybasic,butitcansaveyoutimeingettingyourunit
workingandyoubacktoplaying.Ifyouareaninternational(non‐
USA)customer,youmustcontactyourlocaldealerand/oryour
nationaldistributorforrepair.IfyouareintheUSAandtheunittruly
doesnotwork,emailsupport@adaamps.com
togetaReturn
Authorization(RA)numberfromus.

3. WhatdoIdoafterreceivingmyRAnumber?
Youwillneedtoboxyourunit,writeyourReturnAuthorization(RA)
numberontheoutsideoftheshippingboxinalargeboldlettering,
andsendittotheaddress
suppliedwiththeRAyoureceivedfromus.
YouareresponsibleforshippingtoandfromA/DA,sopleasetrack
andinsureyourparcels.A/DAcannotbeheldresponsibleforparcels
thatarelostordamagedintheshippingprocess.A/DAcannot
acceptyourshipmentifthereisnoRA
numberwrittenontheoutside
ofthebox.
SERVICE
Ifyourunitrequiresservice,pleasegotoourwebsite’sSERVICEpage
forinformationtohelpyoufindasolutiontotheproblemyouare
havingwithyourAPP‐1.Wehaveprovidedyouwithastep‐by‐step
troubleshootingproceduretogetyoubackupandrunningifyouare

experiencingasimpleproblem.
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RETURNING UNITS FOR SERVICE
IfyoustillneedtosendinyourADAproductforservice,YOUMUST
FIRSTGETARETURNAUTHORIZATIONNUMBER(RA)BEFOREYOU
SHIPTOOURSERVICECENTER.ItemsshippedtouswithoutanRA,
willnotbeacceptedbyourServiceCenterandwillbereturnedto
youbythe
shipper.YoucangetanRAnumberbyfirstcontactingus
onlineat:www.adaamps.com/service.DONOTSHIPYOURAPP‐1TO
OURSERVICECENTERBEFOREGETTINGANRA(Return
AuthorizationNumber)FROMUS.

Shipto:

A/DAAmplification
1543ThirdAvenue
WalnutCreek,CA94597