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A.O. Smith PHPT-60 User Manual

A.O. Smith PHPT-60
48 pages
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RESIDENTIAL HYBRID ELECTRIC HEAT PUMP WATER HEATER
Service Handbook
PRINTED IN THE U.S.A. 0511 321547-000
SERVICE SHOULD ONLY BE PERFORMED BY A QUALIFIED SERVICE TECHNICIAN
®
FOR MODELS:
PHPT-60 (60 GAL.)
PHPT-80 (80 GAL.)
INSTALLATION CONSIDERATIONS -
PREVENTIVE MAINTENANCE -
OPERATION & SERVICE - TROUBLESHOOTING
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A.O. Smith PHPT-60 Specifications

General IconGeneral
BrandA.O. Smith
ModelPHPT-60
CategoryWater Heater
LanguageEnglish

Summary

Introduction and Servicing Preparation

Certifications and Approvals

Information on certifications and compliance with national and international standards.

Tools and Supplies for Servicing

Lists necessary tools and supplies for performing water heater service.

Safety Precautions

General Safety Warnings

Covers DANGER, WARNING, and CAUTION statements for safe operation and servicing.

Installation Checklist

Water Heater Location Guidelines

Proper placement and environmental considerations for the water heater.

Condensate Drain Line Installation

Steps for correctly installing the condensate drain line.

Electrical Connections Requirements

Details on safe and compliant electrical hookups.

Post Installation Review Steps

Checklist for verifying a successful installation.

Dry Fire Protection and Powered Anode

Dry Fire Element Protection

How the unit protects elements from dry firing.

Powered Anode Operation and Fault Detection

Explanation of the anode's function and its fault monitoring.

Water Piping System

Piping Installation Procedures

Instructions for connecting water supply and drain lines.

Temperature and Pressure Relief Valve Installation

T&P Relief Valve Specifications and Requirements

Details on the T&P valve itself.

Discharge Line Installation Guidelines

Proper setup for the T&P valve discharge pipe.

Closed System Thermal Expansion Control

Managing pressure increases in closed systems.

General Service Information

Replacement Heating Elements

Guidance on selecting and installing new heating elements.

Element Cycling Explained

How heating elements operate in sequence.

Routine Preventive Maintenance Checks

Monthly visual inspections for optimal performance.

Air Filter Cleaning and Replacement

Steps to maintain the air filter for the heat pump.

Operational Overview

Heat Pump Water Heater Operation Basics

How the unit heats water using a heat pump.

Operating Mode Descriptions

Explanations of Efficiency, Hybrid, and Electric modes.

User Interface Module (UIM) Functions

Overview of the UIM display and controls.

Initial Start-Up Procedure

Steps for powering up the unit for the first time.

Operating Your Heat Pump Water Heater

Turning the Unit On and Off

Using the power button on the UIM.

Adjusting Water Temperature Set Point

How to set the desired water temperature.

Selecting the Operating Mode

Changing between Efficiency, Hybrid, and Electric modes.

Control Board Overview

Heat Pump Water Heater Control Board Functions

General description of the control board's role.

Section "A" of Control Board

Control Board Section A Power and Component Connections

Details for Line Power, Compressor, and Fan connectors.

Fuses FUS 201 & FUS 202

Information on fuses protecting the control board's power legs.

Section "B" of Control Board

RY 203 Upper Element Relay Operation

Details on the relay controlling the upper heating element.

CN 203 Powered Anode Connection

Pinout for connecting the powered anode.

Section "C" of Control Board

Section "C" of Control Board (Continued)

CN 211/215 UIM Communication Cable

Pinout for connecting the User Interface Module.

CN 208 Overload Detection Connections

Pinout for pressure switches and overload detection.

SW 201 Dip Switch Settings

Configuration options using the dip switch.

LED Indicators for Power and Anode Status

Interpretation of power and anode status LEDs.

Wiring Diagram for Models With Relay

Wiring Diagram for Non-Relay Models

Accessing the Maintenance Display

Accessing the Maintenance Display Screens

Steps to enter and navigate the maintenance display.

Interpreting Fault Code History

Understanding the meaning and significance of fault codes.

Element Test (Continuity Tester)

Preparation for Element Continuity Test

Steps to safely prepare for testing elements.

Testing for Burned Out Element (Continuity)

Procedure to check for continuity failure.

Testing for Grounded Element (Continuity)

Procedure to check if an element is grounded.

Completing the Element Continuity Test

Final steps after testing elements.

Element Test (OhmMeter)

Preparation for Element OhmMeter Test

Steps to safely prepare for resistance testing.

Testing for Burned Out Element (Resistance)

Procedure to measure element resistance.

Testing for Grounded Element (Resistance)

Procedure to check for resistance to ground.

Completing the Element OhmMeter Test

Final steps after resistance testing.

Heating Element Replacement

Energy Cutout (ECO) Switch Troubleshooting

ECO Switch Function and Troubleshooting Basics

How the ECO works and initial checks.

Resetting a Tripped ECO Switch

Procedure to reset the ECO after it trips.

Checking the ECO Switch for Proper Function

Steps to test the ECO switch's continuity.

Investigating the Cause of ECO Tripping

Diagnosing why the ECO switch activated.

Checking the Run Capacitor

Powered Anode Troubleshooting and Replacement

Checking Powered Anode for Proper Operation

Verifying the anode is functioning correctly.

Removing the Powered Anode

Step-by-step instructions for anode removal.

Replacing the Powered Anode

Process for installing a new anode.

Removing the Top Housing (Shroud)

Instructions to access internal components.

Compressor Check Flow Chart

Powered Anode Check Flow Chart

Fan Check Flow Chart

Temperature Sensors

Temperature Sensor Overview

Description of NTC thermistors used in the unit.

Temperature Sensor Resistance Measurement Procedure

How to check sensor resistance against charts.

Resistance vs. Temperature Charts

Pressure-Temperature Chart for Refrigerant R-134a

Cleaning the Evaporator

Troubleshooting Common Service Problems

No Hot Water Issues

Diagnosing and resolving problems with no hot water.

Insufficient Hot Water or Slow Recovery

Addressing issues with hot water supply and recovery time.

Troubleshooting Common Service Problems (Continued)

High Operating Cost Issues

Identifying causes for increased energy consumption.

T&P Valve Dripping

Troubleshooting leaks from the T&P valve.

Leaks Around Heating Elements

Diagnosing and fixing leaks at element seals.

Troubleshooting Common Service Problems (Continued)

Leaks Around Tank Fittings (e.g., Drain Valve)

Fixing leaks from various tank connections.

Dripping Drain Valve

Specifics on addressing a leaking drain valve.

Discolored Water Causes

Explaining why water might be discolored.

Noises and Vibrations

Troubleshooting common operational sounds and vibrations.

Fault Code Troubleshooting Guide

Upper Element Connect Fault Troubleshooting

Resolving open circuit faults for the upper element.

Lower Element Connect Fault Troubleshooting

Resolving open circuit faults for the lower element.

Heat Pump Connect Fault Troubleshooting

Resolving open circuit faults for the heat pump compressor.

Fan Connect Fault Troubleshooting

Resolving open circuit faults for the heat pump fan.

Fault Code Troubleshooting Guide (Continued)

Ambient Temperature Sensor Faults

Troubleshooting errors related to the ambient sensor.

Upper Temperature Sensor Faults

Troubleshooting errors related to the upper tank sensor.

Lower Temperature Sensor Faults

Troubleshooting errors related to the lower tank sensor.

Discharge Temperature Sensor Faults

Troubleshooting errors related to the discharge sensor.

Fault Code Troubleshooting Guide (Continued)

Coil Temperature Sensor Faults

Troubleshooting errors related to the coil sensor.

Low Water Level Alarm Troubleshooting

Addressing faults indicating low water in the tank.

Heat Pump Low Pressure Fault Troubleshooting

Diagnosing and resolving low pressure issues.

Heat Pump High Pressure Fault Troubleshooting

Diagnosing and resolving high pressure issues.

Fault Code Troubleshooting Guide (Continued)

Heat Pump High Temperature Fault Troubleshooting

Resolving faults due to high compressor discharge temperature.

Main Control Board Faults

Troubleshooting various failures of the main control board.

Supply Voltage Faults (Low and High Input)

Diagnosing issues related to input power voltage.

Fault Code Troubleshooting Guide (Continued)

Low Supply Voltage Fault (Very Low Input)

Specific troubleshooting for extremely low input voltage.

High Temperature Lock Out (ECO Trip)

Addressing ECO trips caused by high tank temperatures.

Condensate Drain Alarm Troubleshooting

Diagnosing issues with the condensate pump and drain line.

Power Anode Faults

Troubleshooting various errors related to the powered anode.

Fault Code Troubleshooting Guide (Continued)

Power Anode Voltage and Current Faults

Troubleshooting specific powered anode circuit errors.

No Display on User Interface Module (UIM)

Diagnosing and resolving UIM display problems.

Draining and Filling the Water Heater

Condensate Pump Troubleshooting

Condensate Drain Maintenance Procedures

Routine cleaning and upkeep of the condensate system.

Inspection and Cleaning of Condensate Lines

Steps for maintaining drain pans and lines.

Service Parts List (60 & 80 Gallon Models)

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