11
Troubleshooting
Your A.O. Smith Under Sink RO water purifier may not function at its desired
capability if used incorrectly. This may not necessarily mean that the product is faulty. For
instances like these, please follow the steps given below to troubleshoot the problem
without the help from a certified technician. If the problem still persists, please call the
Customer care centre immediately.
Problems Check-up Solution
Change in water taste. Has the purified water Drain the stored water
been stored in the tank from the storage tank
for long time? through faucet.
Filters / Membrane may Call Customer care centre
require replacement. for replacement.
Has the raw water quality Call Customer care centre.
changed?
Check if there is no water Switch OFF the water
flow through reject line. purifier and call Customer
care centre.
Decreased flow of Check whether the Open the tap / ball valve.
purified water. tap / ball valve is closed.
Filters / Membrane may be Call Customer care centre
clogged or damaged. for replacement.
Less / No reject water. Check if the reject water Clear the bent in the
tube is bent. reject water tube.
Check if the reject water Switch OFF the water
tube is blocked. purifier and call Customer
care centre.
Flow restrictor blocked. Switch OFF the water
purifier and Call Customer
care centre.
Less / No pure water. Check whether there is If not, take the help of a
water supply in the tap. plumber to set it right.
Check whether tap / ball Open the tap / ball valve.
valve is closed.
Water is completely drawn Wait until the storage tank
from the storage tank. gets filled.
None of the above. Call Customer care centre.
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