Absen AW Series User Manual

Service hotline：400-700-3278
Common faults and troubleshooting
No.
Common problems
Solution
1
Some modules are
black
1. Check whether the power plug of the corresponding module
is tightly inserted;
2. Check whether the power cable of the corresponding module
is burnt out;
3. Check whether the switch power supply of the corresponding
module has no output;
4. Check whether the flat cable of the corresponding module is
malfunctioning;
5. Replace the flat cable of the corresponding module;
6. Replace the module;
7. Replace the receiving card;
8. Send rcfg file;
2
The whole screen is
black
1. Check whether the screen power is on;
2. Check whether the DVI cable or HDMI cable is loose;
3. Check whether the main data cable is inserted tightly;
4. Check whether the sending card is powered on and whether
the running indicator is flashing;
5. Replace the sending card;
6, Connecting the computer to an LCD display, check whether
there is output on video card;
7. Update the video card driver;
8. Replace the computer;
3
Whole screen
pixelated/blurred
1. Check whether the power plug of the receiving card is tightly
inserted;
2. Check whether the power cable of the receiving card is burnt
out;
3. Check whether the power supply has no output;
4. Check the data cable of the receiving card;
5. Replace the data cable;
6. Send the rcfg file;
7. Upgrade the firmware version of the receiving card;
8. Replace the receiving card;
4
Chromatic aberration
between modules
1. Check whether the module power plug is plugged tightly;
2. Replace the flat cable;
3. Replace the power supply;
4. Replace the module;
5. Replace the receiving card;
5
All panels display the
same content
1. Set the screen connection on software;
2. Check whether the data port is wrong.
6
1. Check the USB cable;

Absen AW Series Specifications

General

Brand	Absen
Model	AW Series
Category	Industrial Monitor
Language	English