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Troubleshooting
This section describes a few problems that may be encountered when using the
Modem, and solutions to overcome them.
The Add New Hardware Wizard came up during boot up, but it did not find
any drivers on the disk. What should I do?
The CD-ROM drive may not be loading during this process. Click through the
wizard and let the computer finish booting up. Open My Computer and right-
click the CD-ROM icon, then click Explore.Ifyou get any error messages, try
another CD and see if the drive reads the disk. If not, contact your OEM for fur-
ther support. If it does read the disk, contact Actiontec Technical Support to have
us walk you through the process of installing your drivers.
I’ve installed the Modem on my computer but don’t know if it’s working.
How can I tell if it’s installed correctly?
See “Verifying Driver Software Installation” on page 28.
When dialing into my Internet Service I’m getting a “No Dial Tone” error.
What should I do?
You should check the following items:
• Have you just experienced a power outage or electrical storm? If so, your
Modem may have been hit by a power surge. This is not covered under the
Actiontec Limited Warranty.
• Check the phone line connection. Is it plugged into the line port on the
back of the external modem?
•Have you disabled you internal modem and made the necessary changes to
your Internet software to detect the new modem?
•Is the external modem turned on and is the power light lit?
•You should also connect a phone to the line and see if there is a dial tone.
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