8. Troubleshooting
Following are a few common problems that may occur during operation. Here are some suggestions for easy
troubleshooting:
A. The fixture does not work, no light
1. Check the Power connection and main fuse.
B. Not responding to DMX controller
1. DMX LED should be on. If not, check DMX connectors, cables to see if link properly.
2. If the DMX LED is on and no response to the channel, check the address settings and DMX polarity.
3. If you have intermittent DMX signal problems, check the pins on connectors or on the previous light.
4. Try to use another DMX controller.
5. Check if the DMX cables run near or run alongside to high voltage cables that may cause damage or
interference to DMX interface circuit.
C. Some fixtures don’t respond to the easy controller
1. You may have a break in the DMX cabling. Check the LED for the response of the master/ slave mode
signal.
2. Wrong DMX address in the fixture. Set the proper address.
D. No response to the sound
1. Make sure the fixture does not receive DMX signal.
2. Check microphone to see if it is good by tapping the microphone.
E. One of the channels is not working well
1. The stepper motor might be damaged or the cable connected to the PCB is broken.
2. The motor’s drive IC on the PCB might be out of condition.
Customer Support: Adkins Pro Lighting provides a customer support line, to provide set up help and to
answer any question should you encounter problems during your set up or initial operation. You may also visit us on
the web at www.adkinsprolighting.com for any comments or suggestions. Service Hours are Monday through Friday
10:00 a.m. to 5:00 p.m. Eastern Standard Time.
(330) 436-3260 Fax: (330) 436-3283
E-mail: support@adkinsprolighting.com
See website for warranty details - www.adkinsprolighting.com
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