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Troubleshooting
Basic troubleshooting
Some problems can be resolved quickly by power cycling the printer: Turn off your
printer. Wait five seconds. Turn on the printer.
Use the following information to help troubleshoot problems with your printer.
Problem Possible Solutions
Printer does not
power on
• Make sure you are using the power cord that came with your printer.
• Make sure the power cord is connected to the AC adapter, it is plugged into an
outlet or power strip, and that the LED on the AC adapter is lit.
Printer not detected
• Make sure your printer is plugged in and turned on.
• If you are using a USB cable, make sure that:
– it is a USB 2.0 high-speed cable.
– it is connected to both your printer and your computer.
– you restart the computer if the USB cable was disconnected from the printer
then reconnected, or if power to the printer was interrupted.
• If you are using a wireless connection, make sure:
– the Wi-Fi connectivity LED on the printer is glowing steadily.
– the printer is connected to your wireless network.
To c h e c k :
a. On the printer, press Home.
b. Press to select Network Settings, then press OK.
c. Press to select View Network Configuration, then press OK.
Make sure that the Active Connection Type is WiFi, and that you have a
non-zero IP Address.
– your router is transmitting data.
– the firewall (excluding WINDOWS Firewall) is allowing the services needed for
your printer.
For additional information, go to
adventprintersupport.custhelp.com/app/go/inkjetnetworking
Wireless connectivity
problems
For wireless connectivity issues, go to
adventprintersupport.custhelp.com/app/go/inkjetnetworking.
Carriage jam
• Open the printer access door and clear any obstructions.
• Check that the printhead and ink cartridges are installed correctly.
(The printhead and ink cartridges are installed correctly when you hear them click
into place.)
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