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Failure of DTMF tones to operate correctly is also a symptom of low reception. Check steps
above on improving reception. Try pressing the buttons longer when attempting to activate
the gates or door.
-Some iphone users may experience trouble using the * key to trigger the gates. In this case,
refer to the programming instructions to change the trigger key to any other key.
Q. The system was operating the gates fine, but now it will not trigger the gates.
99% of the time, this is cause by the user accidentally pressing the # key instead of the *
key. This latches the output relay permanently on. Send the intercom the following SMS
*22#. The intercom should reply with a message detailing the relay status. If it is in normal
resting state, the message should read “the relay is OFF. If it has been latched, then the
message will state “the relay is ON”. In this case refer to the user guide to read how to
unlatch it again.
Q. The unit no longer calls out to phones but I can make a call to it from my phone.
A – Check there is balance on the SIM card.
A – Switch off the power, remove the SIM, put it into a phone, and check that a call can be
made from a phone. This will verify if the SIM is still working and in service.
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