Agilent Technologies XGS-600 - Section 6) ADDITIONAL TERMS

XGS-600 Gauge Controller
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Vacuum Products Division
Request for Return Form
(Health and Safety Certification)
Please use these Failure Mode to describe the concern about the product on Page 2.
TURBO PUMPS and TURBO CONTROLLERS
APPARENT DEFECT/MALFUNCTION POSITION PARAMETERS
- Does not start - Noise - Vertical
Power: Rotational Speed:
- Does not spin freely - Vibrations -Horizontal
Current: Inlet Pressure:
- Does not reach full speed -Leak -Upside-down
Temp 1: Foreline Pressure:
- Mechanical Contact -Overtemperature -Other: Temp 2: Purge flow:
- Cooling defective -Clogging …………………. OPERATING TIME:
ION PUMPS/CONTROLLERS VALVES/COMPONENTS
- Bad feedthrough - Poor vacuum - Main seal leak - Bellows leak
- Vacuum leak - High voltage problem - Solenoid failure - Damaged flange
- Error code on display - Other - Damaged sealing area -Other
LEAK DETECTORS INSTRUMENTS
- Cannot calibrate -No zero/high backround - Gauge tube not working - Display problem
- Vacuum system unstable - Cannot reach test mode - Communication failure - Degas not working
- Failed to start - Other - Error code on display - Other
SCROLL AND ROTARY VANE PUMPS DIFFUSION PUMPS
- Pump doesn’t start - Noisy pump (describe) - Heater failure - Electrical problem
- Doesn’t reach vacuum - Over temperature - Doesn’t reach vacuum - Cooling coil damage
- Pump seized - Other - Vacuum leak - Other
Section 6) ADDITIONAL TERMS
Please read the terms and conditions below as they apply to all returns and are in addition to the Agilent
Technologies Vacuum Product Division – Products and Services Terms of Sale.
x Customer is responsible for the freight charges for the returning product. Return shipments must comply with all
applicable Shipping Regulations (IATA, DOT, etc.) and carrier requirements.
x Customers receiving an Advance Exchange product agree to return the defective, rebuildable part to Agilent Technologies
within 15 business days. Failure to do so, or returning a non-rebuildable part (crashed), will result in an invoice for the
non-returned/non-rebuildable part.
x Returns for credit toward the purchase of new or refurbished Products are subject to prior Agilent approval and may incur
a restocking fee. Please reference the original purchase order number.
x Units returned for evaluation will be evaluated, and a quote for repair will be issued. If you choose to have the unit
repaired, the cost of the evaluation will be deducted from the final repair pricing. A Purchase Order for the final repair price
should be issued within 3 weeks of quotation date. Units without a Purchase Order for repair will be returned to the
customer, and the evaluation fee will be invoiced.
x A Special Cleaning fee will apply to all exposed products per Section 4 of this document.
x If requesting a calibration service, units must be functionally capable of being calibrated.