AGPtek A02ST - Player Not Turning On; Cannot Download Files; USB Connection Issues

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2. Can't turn on the player; the screen of player goes
blank/black; the player is crashed or has a firmware bug.

Power off the player and try again.
 Update the firmware. Please contact our customer service
or check our website at
https://www.agptek.com/blog to download the firmware.
3. Can't download files from computer.
 Please confirm whether it's connected properly;

Please check whether the storage space of the internal
memory is full;
 Please check whether the USB cable is damaged.
4. Can't recognize the player when connected to the
computer via USB cable.
 Reconnect it.

Restart the computer and reconnect it.
 Connect your player to another USB port.
 Charge the player for about 10 minutes first.