AGPtek A16 - Troubleshooting Guide; Player Power Issues; Battery Charging Troubleshooting; File Transfer Troubleshooting

9
Help and Troubleshooting
- On: The button light is on only when tapped.
- Off: Turn off button light function.
 Information: check player information and disk space about
your player.
 Format device / Default settings: Format the device or restore to
factory settings.
Note: Before formatting the device, please backup the file so as
not to lose any files.

Can’t turn on the player
- Please check whether the player is run out of power, connect the
player to an adapter and try again after charging.

Can’t charge the battery
- Disconnect the player, and then reconnect it.
- Charge the battery under an proper temperature within the range
of 5℃(41℉) to 35℃ (95 ℉).
- Turn on the computer.

Can’t download files from computer
- Please confirm whether it’s connected properly;
- Please check whether the storage space of the internal memory is
full;
- Please check whether the USB cable is damaged.

Can’t recognize the player when connected to the computer via
USB cable.
- Disconnect the player, wait for a few minutes, and then
reconnect it.
- Disconnect the player, restart the computer, and then reconnect
the player.
- Connect your player to another USB port on your computer.
- If the player has not been used for a long period of time, charge
the player for about 10 minutes, after which it should start
operating normally again.