https://www.agptek.com/blog to download the
firmware.
Can't download files from computer.
1. Please confirm whether it's connected properly;
2. Please check whether the storage space of the
internal memory is full;
3. Please check whether the USB cable is damaged.
Can't recognize the player when connected
to the computer via USB cable.
1. Reconnect it.
2. Restart the computer and reconnect it.
3. Connect your player to another USB port.
4. Charge the player for about 10 minutes first.
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