2 | IXG Quick Start Programming Guide
Support Tool
There are two login options for Support Tool, Administrator and Property Manager. For the purposes of
this guide, login as Administrator. The default ID and Password is admin/admin.
Launching Support Tool
GENERAL OVERVIEW
CREATING A NEW SYSTEM
If this is the rst time launching Support Tool, the Create a New System screen will automatically appear. Otherwise, click
File and select Create New System.
Enter the required conguration information above and ll in the Site, Installer, and Property Management Company
Information. This information is a requirement for system or account recovery when using the IXG App. Click Finish to
continue.
Getting Started
All ID and Passwords should be recorded
and saved in a secure location. Recovery
of ID and Passwords may be dicult, or
impossible, in some situations.
Single building systems
cannot be changed to
multi-building systems once
created. Be sure the System
Type chosen correctly reects
the application.
The IXG Support Tool is designed to batch congure all stations simultaneously, by nding each station on the network by
its MAC address. The IXG Series is designed to function on a managed network, however, the broadcast method used to
nd stations during the programming process may require advanced network conguration or routing to function properly in
this environment.
It is possible for Windows Defender or other rewalls and antivirus software to block the broadcast the
Support Tool uses to search for stations. Typically, temporarily disabling these for a short time during the programming
process prevents interruption or failure. Also, disabling all other network connections and adaptors during this time will
ensure the PC sends the broadcast to the right location. This includes Wi-Fi, VPN, and Bluetooth connections. To
ensure the correct NIC is selected, once the system has been created (Page 4), go to File from the top menu and select
IXG Support Tool Settings. Find the Select NIC drop-down and select the correct NIC Support Tool should use, and click
Okay .
It is recommended, when possible, that stations and the programming PC are placed on the same unmanaged
network for initial programming. Once completed, the stations may be removed from this environment and deployed
where needed.
Download and install the IXG Support Tool programming software. The latest version of Support Tool and IXG Series station
rmware can always be found here https://www.aiphone.net/support/software-documents/ixg/
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