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Alcatel-Lucent 8028 User Manual

Alcatel-Lucent 8028
50 pages
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User manual
8028/8029/8038/8039/8068
e-diatonis CE/S/M/L
R100

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Alcatel-Lucent 8028 Specifications

General IconGeneral
PowerPower over Ethernet (PoE)
ConnectivityBluetooth
AudioWideband audio
Navigation4-way navigator
Hands-freeFull duplex speakerphone
ProtocolsSIP

Summary

Getting to Know Your Telephone

Connectivities

Details the various connectors and ports available on different phone models for peripherals and network.

Navigation

Explains how to navigate through the phone's interface using keys like OK, Left-right navigator, Up-down navigator, and Back/Exit.

Permanent Features Keys

Describes the function of dedicated keys such as Mute/Intercom, Volume, Programmable keys (F1/F2), Redial, Guide, and Messaging.

Call Management Screen

Illustrates how the call management screen displays call status (in progress, held, incoming) and features accessible via soft keys.

Bluetooth® Wireless Handset

Provides information on using, installing, and managing the Bluetooth handset, including LED indicators and battery.

Using Your Telephone

Making a Call

Outlines various methods for initiating a call, including direct dialing, hands-free, programmed keys, and redial.

Receiving a Call

Explains how to answer incoming calls using the handset, Bluetooth device, or hands-free mode.

Redialing

Details how to redial the last dialed number or select from a list of previously dialed numbers.

Mute Functionality

Describes how to activate and deactivate the mute function during a call to prevent the caller from hearing.

During a Conversation

Making a Second Call

Guides users on how to initiate a second call while already engaged in a conversation, placing the first on hold.

Transferring a Call

Explains the process of transferring an active call to another number or extension, with options for immediate transfer.

Three-Way Conference

Details how to set up and manage a three-way conference call involving internal and/or external participants.

Placing a Call on Hold

Describes how to place an active call on hold and how to recover it later on the same telephone.

Meet Me Conference

Initiate a Meet Me Conference

Provides steps for initiating a conference call, including entering activation codes and participant details.

Join a Meet Me Conference

Explains how participants can join an established conference call by entering joining and access codes.

Sharing Features

Call Pick-up

Details how to answer a ringing phone in a group or pick up calls from specific ringing telephones.

Hunting Groups

Explains how hunting groups function and how to make calls by dialling a group number.

Sending Written Messages

Guides on sending predefined or new text messages to internal callers via the telephone.

Keep in Touch

Selecting Calls to be Forwarded

Describes how to select types of calls (outside, internal, all) for call forwarding.

Forwarding Calls to Another Number

Explains immediate call forwarding to alternative numbers like home, mobile, or voice mailbox.

Consulting Recorded Messages

Details how to access and manage voicemail messages upon returning to the desk.

Consulting Written Messages

Provides instructions on how to read, delete, or respond to written messages received on the phone.

Managing Your Charges

Charging Calls to Business Accounts

Explains how to charge outgoing calls directly to specific business account numbers.

Finding Call Costs

Details how to check the cost of an outside call made by an internal user from your terminal.

Programming Your Telephone

Initializing Your Voicemailbox

Guides on setting up the voicemailbox for the first time, including entering personal codes.

Modifying Your Personal Code

Instructions for changing the personal code used for accessing voicemail and locking the telephone.

Adjusting Audio Functions

Covers adjusting ringer volume, melody, silent mode, and discreet ring mode settings.

Locking/Unlocking Your Telephone

Explains how to lock and unlock the telephone using the personal code for security.

Installing Bluetooth Handset

Provides steps for correctly matching (pairing) a Bluetooth handset with the telephone terminal.

ACD: Agent Set / Supervisor Station

Opening an Agent Session (Login)

Details the process for logging into the ACD application as an agent to start handling calls.

Agent Set Operating Statuses

Describes the four operating statuses (Onduty, Offduty, C.Work, T.Absence) for agent availability.

Changing Operating Status

Explains how agents can change their operating status using codes or function keys.

Guarantee and Clauses

Safety Instructions

Provides crucial safety warnings regarding equipment modification, magnets, battery handling, and environmental use.

"EC" Declaration of Compliance

States compliance with European directives and standards, including RF exposure and user instructions.

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