AOS Release 6.4.6.R01 Release Notes November 2013
Technical Support
Alcatel-Lucent technical support is committed to resolving our customer’s technical issues in a timely
manner. Customers with inquiries should contact us at:
+800 00200100 (Toll
Free) or +1(650)385-2193
Email: esd.support@alcatel-lucent.com
Web:
service.esd.alcatel-lucent.com
Internet: Customers with Alcatel-Lucent service agreements may open cases 24 hours a day via
Alcatel-Lucent ’s support web page at: service.esd.alcatel-lucent.com.
Upon opening a case, customers will receive a case number and may review, update, or escalate
support cases on-line. Please specify the severity level of the issue per the definitions below. For fastest
resolution, please have telnet or dial-in access, hardware configuration—module type and revision by
slot, software revision, and configuration file available for each switch.
Severity 1 Production network is down resulting in critical impact on business—no workaround
available.
Severity 2 Segment or Ring is down or intermittent loss of connectivity across network.
Severity 3 Network performance is slow or impaired—no loss of connectivity or data.
Severity 4 Information or assistance on product feature, functionality, configuration, or installation.
OmniSwitch 6850E/6855/9000E------ Release 6.4.6.R01 Page 41 of 80
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