Alcatel Joy Tab - Connectivity and SIM Card Problems

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• Make sure that your battery is not completely discharged; if the battery power has been discharged for a long
time, it may take around 10 minutes to display the battery charging indicator on the screen.
• Make sure that charging is carried out under normal conditions 0°C (32°F) to 55°C (131°F).
• When abroad, check that the voltage input is compatible.
• Check that the charging port is secured or it is not damaged.
My device can't connect to a network or "No service" is displayed
• Try connecting to the network by moving to another physical location.
• Verify the network coverage with your carrier in your current area.
• Check with your carrier that your SIM card is valid.
• Make sure your device is not in airplane mode.
• If you are away from your carrier’s network, you may need to enable roaming in the device’s settings to connect
to another network. Roaming charges may apply.
My device can't connect to the internet
• Make sure that Cellular Data internet service is available in your wireless service plan.
• Check your device's settings. Make sure Mobile network is enabled or Wi-Fi connected.
• Make sure that you are in a place with network coverage for cellular data or Wi-Fi internet connection.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure that the SIM card has been correctly inserted (see "Inserting or removing the SIM card").
• Make sure that the chip on your SIM card is not damaged.
• Make sure that the service of your SIM card matches the network you’re on.
I can't find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored in SIM card to device.
I can't use the features described in the manual
• Check with your carrier to make sure that your subscription includes this service.
• Make sure that this feature doesn't require any additional accessory.
I can't add a contact
• Make sure that your SIM card contact list is not full; delete some files or save the files to the device.