Alcatel Joy Tab - Device Power and Charging Issues

40
11
Troubleshooting .........................................
Before contacting the service center, you are advised to follow the instructions below:
•Tohaveoptimaloperation,fullychargethebattery.
•Toimprovethedevice’sperformance,removeunnecessaryfilesorappsonyourdevice.
•Toupdateyoursystemsoftware,usetheSystem > System updates command in your device’s settings.
•Tosetyourdevicetofactorydefault,usetheReset options in the device’s settings. All your device data will be lost
permanently. It is strongly advised to fully back up your device before resetting.
My device can't be switched on
• When the device can't be switched on, charge for at least 10 minutes to ensure the minimum battery power
needed. Then switch it on again.
My Device has not responded for several minutes
• If your device doesn’t respond, turn off your device by pressing and holding the Power key until it turns off and
then restart it again.
• If your device has a removable battery, remove the battery and re-insert it, then restart the device.
My device turns off by itself
• When your device turns off by itself, make sure that the Power key is not accidentally pressed.
• Check the battery charge level.
• If it still doesn't work, Factory reset the device via the Reset options in the device’s Settings. Make sure you
have backed up your data.
My device can't charge properly
• Make sure that you are using the proper charger that comes with the device.
• If your device has a removable battery, make sure that your battery is inserted properly and the battery terminal
makes a good contact with the device. It must be inserted before plugging in the charger.