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Troubleshooting
23
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Before contacting the aftersales department, you are advised to follow the
instructions below:
You are advised to switch off the cellphone from time to time to optimize •
its performance.
You are advised to fully charge ( •
) the battery for optimal operation.
Avoid storing large amounts of data in your cellphone as this may affect the •
performance of your cellphone.
and carry out the following checks:
My cellphone will not switch on
Press•
until the screen comes on
Check the battery charge level•
Check the battery contacts, remove and reinstall your battery, then turn •
your cellphone back on
My cellphone has not responded for several minutes
Press the•
key
Remove the battery and re-insert it, then switch the cellphone back on•
My screen is difficult to read
Clean your screen•
Use your cellphone in accordance with the recommended conditions of use•
My cellphone turns off by itself
Check that your keypad is locked when you are not using your cellphone•
Check the battery charge level•
My cellphone has a low level of autonomy
Make sure you respected the complete charge timing (minimum 3 hours)•
After a partial charge, the battery level indicator may not be exact. Wait for •
at least 20 minutes after removing the charger to obtain an exact indication
My cellphone will not charge properly
Make sure that your battery is not completely discharged; If the battery is •
flat, it may take around 20 minutes to display the battery charger indicator
on the screen
Make sure charging is carried out under normal conditions (0°C (32°F) - •
+40°C (104°F))
Make sure your battery is inserted. It must be inserted • before plugging in
the charger
Make sure you are using an Alcatel battery and charger in the box•
When abroad, check that the electrical current is compatible•
My cellphone will not connect to a network
Try connecting in another location•
Verify the network coverage with your operator•
Check with your operator that your SIM card is valid•
Try selecting the available network(s) manually (see page•
53)
Try connecting at a later time if the network is overloaded•
SIM card error
Make sure the SIM card has been correctly inserted (see page •
13)
Verify with your operator that your SIM card is 3V or 1.8V compatible; the •
old 5V SIM cards cannot be used
Make sure the chip on your SIM card is not damaged or scratched•
Unable to make outgoing calls
Make sure you have dialled a valid number and press the• key
For international calls, check the country and area codes•
Make sure your cellphone is connected to a network, and that the network •
is not overloaded or unavailable
Check your subscription status with your operator (credit, SIM card valid, •
etc.)
Make sure you have not barred outgoing calls (see page • 51)
Unable to receive incoming calls
Make sure your cellphone is switched on and connected to a network •
(check for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card valid, •
etc.)
Make sure you have not forwarded incoming calls (see page •
50)
Make sure that you have not barred certain calls•
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