Why the Alcatel Cell Phone cannot be detected by others via Bluetooth?
If your Alcatel Cell Phone cannot be detected by others via Bluetooth, ensure that Bluetooth is turned on and your phone is visible to other users. Also, make sure that the two phones are within Bluetooth’s detection range.
What to do if my Alcatel One Touch 997 Ultra has not responded for several minutes?
If your Alcatel Cell Phone has not responded for several minutes, try restarting it by pressing and holding the Power key. Alternatively, remove and re-install the battery, and then restart the phone.
Why my Alcatel One Touch 997 Ultra cannot charge properly?
If your Alcatel Cell Phone isn't charging correctly, ensure you're using an ALCATEL ONE TOUCH battery and the charger that came in the box. Verify the battery is correctly inserted and clean the contacts if they're dirty, inserting it before plugging in the charger. If the battery has been empty for a long time, it might take about 20 minutes for the charging indicator to appear. Also, make sure charging occurs under normal conditions (0°C to +40°C), and if you're abroad, confirm the voltage input is compatible.
Why my Alcatel Cell Phone cannot connect to a network or shows “No service”?
If your Alcatel Cell Phone cannot connect to a network or displays “No service”, try connecting in another location. Verify network coverage with your operator and check that your SIM card is valid with them. You can also try manually selecting available networks or try connecting at a later time if the network is overloaded.
Why my Alcatel Cell Phone turns off by itself?
If your Alcatel Cell Phone turns off by itself, ensure that your screen is locked when you're not using it and that the Power key isn't being accidentally pressed due to an unlocked screen. Also, check the battery charge level.
Why I am unable to connect my Alcatel Cell Phone to my computer?
If you're unable to connect your Alcatel Cell Phone to your computer, install ALCATEL ONE TOUCH Android Manager. Check that your USB driver is installed properly. Open the Notification panel to see if the Android Manager Agent has activated. Verify that you've checked the USB debugging box in Settings\Development\USB debugging. Ensure your computer meets the installation requirements for ALCATEL ONE TOUCH Android Manager and that you’re using the correct USB cable.
Why I am unable to send and receive MMS on my Alcatel One Touch 997 Ultra?
If you are unable to send and receive MMS on your Alcatel Cell Phone, check your phone's memory availability, as it might be full. Contact your network operator to check service availability and MMS parameters. Verify the server center number or your MMS profile with your operator. The server center may be overloaded, so try again later.
What to do if my Alcatel Cell Phone SIM card PIN is locked?
If your Alcatel Cell Phone SIM card PIN is locked, contact your network operator to obtain the PUK code (Personal Unblocking Key).
Why is the sound quality of the calls poor on my Alcatel One Touch 997 Ultra Cell Phone?
If the sound quality of calls is poor on your Alcatel Cell Phone, you can adjust the volume during a call using the Volume Up/Down key. Also, check the network strength and ensure that the receiver, connector, or speaker on your phone is clean.
Why the caller’s name or number does not appear when a call is received on my Alcatel One Touch 997 Ultra?
If the caller’s name/number doesn't appear when you receive a call on your Alcatel Cell Phone, check that you have subscribed to this service with your operator. Alternatively, the caller may have concealed their name or number.
Precautions for safe mobile phone use while driving.
Guidelines for operating the phone in various environments.
Precautions for battery handling and disposal.
Explains compliance with radio wave exposure guidelines and SAR.
Details SAR values and compliance with exposure guidelines.
Official statement of product compliance with EU directives.
Step-by-step guide for initial phone configuration.
Procedures for making, receiving, and managing calls.
Managing contacts, groups, and synchronization.
Composing, sending, and managing text and multimedia messages.
Setting up and managing email accounts.
Setting alarms and customizing their behavior.
Connecting to the internet via mobile data and Wi-Fi.
Navigating the web and managing browser settings.
Pairing and using Bluetooth devices.
Finding and installing applications from the store.
Using the phone's camera to take photos and videos.
Finding current location and navigating maps.
Getting directions and viewing street-level imagery.
Managing Wi-Fi, Bluetooth, and data connections.
Backing up data and performing factory resets.
Troubleshooting steps for freezing, charging, network, and SIM card problems.
Precautions for safe mobile phone use while driving.
Guidelines for operating the phone in various environments.
Precautions for battery handling and disposal.
Explains compliance with radio wave exposure guidelines and SAR.
Details SAR values and compliance with exposure guidelines.
Official statement of product compliance with EU directives.
Step-by-step guide for initial phone configuration.
Procedures for making, receiving, and managing calls.
Managing contacts, groups, and synchronization.
Composing, sending, and managing text and multimedia messages.
Setting up and managing email accounts.
Setting alarms and customizing their behavior.
Connecting to the internet via mobile data and Wi-Fi.
Navigating the web and managing browser settings.
Pairing and using Bluetooth devices.
Finding and installing applications from the store.
Using the phone's camera to take photos and videos.
Finding current location and navigating maps.
Getting directions and viewing street-level imagery.
Managing Wi-Fi, Bluetooth, and data connections.
Backing up data and performing factory resets.
Troubleshooting steps for freezing, charging, network, and SIM card problems.
General| Status | Discontinued |
|---|---|
| SIM | Mini-SIM |
| Display Type | IPS LCD |
| OS | Android 4.0 (Ice Cream Sandwich) |
| Chipset | Mediatek MT6577 |
| CPU | Dual-core 1.0 GHz Cortex-A9 |
| GPU | PowerVR SGX531u |
| Card Slot | microSDHC (dedicated slot) |
| Main Camera | 8 MP, AF |
| Main Camera Features | LED flash |
| Main Camera Video | 720p@30fps |
| Selfie Camera | VGA |
| Loudspeaker | Yes |
| 3.5mm Jack | Yes |
| WLAN | Wi-Fi 802.11 b/g/n, hotspot |
| Bluetooth | 3.0, A2DP |
| GPS | Yes, with A-GPS |
| USB | microUSB 2.0 |
| Sensors | Accelerometer, proximity, compass |
| Stand-by | Up to 400 h (2G) / Up to 400 h (3G) |
| Internal Storage | 4GB |
| Radio | FM radio |
| Battery Type | Li-Ion 1800 mAh battery |
| Talk time | Up to 5 h (3G) |
| Colors | Black, White |
| Display Resolution | 480 x 800 pixels |
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