Why I am unable to use the features described in the manual for my Alcatel One Touch 997 Ultra Cell Phone?
If you're unable to use the features described in the manual for your Alcatel Cell Phone, check with your operator to ensure your subscription includes the service. Also, verify that the feature doesn't require an ALCATEL ONE TOUCH accessory.
What to do if my Alcatel One Touch 997 Ultra has not responded for several minutes?
If your Alcatel Cell Phone has not responded for several minutes, try restarting it by pressing and holding the Power key. Alternatively, remove and re-install the battery, and then restart the phone.
Why my Alcatel One Touch 997 Ultra cannot charge properly?
If your Alcatel Cell Phone isn't charging correctly, ensure you're using an ALCATEL ONE TOUCH battery and the charger that came in the box. Verify the battery is correctly inserted and clean the contacts if they're dirty, inserting it before plugging in the charger. If the battery has been empty for a long time, it might take about 20 minutes for the charging indicator to appear. Also, make sure charging occurs under normal conditions (0°C to +40°C), and if you're abroad, confirm the voltage input is compatible.
Why my Alcatel Cell Phone cannot connect to a network or shows “No service”?
If your Alcatel Cell Phone cannot connect to a network or displays “No service”, try connecting in another location. Verify network coverage with your operator and check that your SIM card is valid with them. You can also try manually selecting available networks or try connecting at a later time if the network is overloaded.
Why my Alcatel Cell Phone turns off by itself?
If your Alcatel Cell Phone turns off by itself, ensure that your screen is locked when you're not using it and that the Power key isn't being accidentally pressed due to an unlocked screen. Also, check the battery charge level.
Why my Alcatel One Touch 997 Ultra cannot connect to the Internet?
If your Alcatel Cell Phone can't connect to the Internet, check that the IMEI number (press *#06#) matches the one on your warranty card or box. Ensure that your SIM card's internet access service is active and that your phone's internet connection settings are correct. Also, make sure you're in an area with network coverage, and if the issue persists, try connecting later or in another location.
Why I cannot access my voicemail on my Alcatel Cell Phone?
If you cannot access your voicemail on your Alcatel Cell Phone, make sure your operator’s voicemail number is correctly entered in "Voicemail number". If that doesn't work, try again later in case the network is busy.
When I select a number from my contacts, why the number cannot be dialed on my Alcatel One Touch 997 Ultra?
If, when you select a number from your contacts, the number cannot be dialed on your Alcatel Cell Phone, make sure that you have correctly recorded the number in your file. Also, ensure that you have selected the country prefix when calling a foreign country.
Why is the sound quality of the calls poor on my Alcatel One Touch 997 Ultra Cell Phone?
If the sound quality of calls is poor on your Alcatel Cell Phone, you can adjust the volume during a call using the Volume Up/Down key. Also, check the network strength and ensure that the receiver, connector, or speaker on your phone is clean.
Why the caller’s name or number does not appear when a call is received on my Alcatel One Touch 997 Ultra?
If the caller’s name/number doesn't appear when you receive a call on your Alcatel Cell Phone, check that you have subscribed to this service with your operator. Alternatively, the caller may have concealed their name or number.
General| Status | Discontinued |
|---|---|
| SIM | Mini-SIM |
| Display Type | IPS LCD |
| OS | Android 4.0 (Ice Cream Sandwich) |
| Chipset | Mediatek MT6577 |
| CPU | Dual-core 1.0 GHz Cortex-A9 |
| GPU | PowerVR SGX531u |
| Card Slot | microSDHC (dedicated slot) |
| Main Camera | 8 MP, AF |
| Main Camera Features | LED flash |
| Main Camera Video | 720p@30fps |
| Selfie Camera | VGA |
| Loudspeaker | Yes |
| 3.5mm Jack | Yes |
| WLAN | Wi-Fi 802.11 b/g/n, hotspot |
| Bluetooth | 3.0, A2DP |
| GPS | Yes, with A-GPS |
| USB | microUSB 2.0 |
| Sensors | Accelerometer, proximity, compass |
| Stand-by | Up to 400 h (2G) / Up to 400 h (3G) |
| Internal Storage | 4GB |
| Radio | FM radio |
| Battery Type | Li-Ion 1800 mAh battery |
| Talk time | Up to 5 h (3G) |
| Colors | Black, White |
| Display Resolution | 480 x 800 pixels |
Precautions for safe mobile phone use while driving.
Guidelines for operating the phone in various environments.
Precautions for battery handling and disposal.
Explains compliance with radio wave exposure guidelines and SAR.
Details SAR values and compliance with exposure guidelines.
Official statement of product compliance with EU directives.
Step-by-step guide for initial phone configuration.
Procedures for making, receiving, and managing calls.
Managing contacts, groups, and synchronization.
Composing, sending, and managing text and multimedia messages.
Setting up and managing email accounts.
Setting alarms and customizing their behavior.
Connecting to the internet via mobile data and Wi-Fi.
Navigating the web and managing browser settings.
Pairing and using Bluetooth devices.
Finding and installing applications from the store.
Using the phone's camera to take photos and videos.
Finding current location and navigating maps.
Getting directions and viewing street-level imagery.
Managing Wi-Fi, Bluetooth, and data connections.
Backing up data and performing factory resets.
Troubleshooting steps for freezing, charging, network, and SIM card problems.
To Next Page