HAPPINESS
ENGRAVING
Thanks for choosing AlgoLaser!
We are so glad that you give it a home.
The Founder of AlgoLaser
12-Months Limited Warranty
Return or Exchange Policy
Misdelivery & Missing Parts
Troubleshooting Support
Aftersale Support
Aftersale Policy
1
Information needed:
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3
Laser Module
Machine Model
Delivery Date
Computer System
Purchase Channel
Software
Problem Description, Video & Photo
We have packed everything into the neatest form, utilizing laser engraving
machines, to help you enjoy engraving, achieve the greatest yield, and
realize your dream.
Please go to http://algolaser.com/support/
to submit your inquiry. To help engineer
make faster judgment and provide effective
solutions, please provide related pictures
and videos within the inquiry.
AlgoLaser offers online troubleshooting guides that
helps you to solve problems step-by-step. Please reach
algolaser.com to get tutorial videos, FAQs, and tech
support from professional engineers.
If you receive an incorrect product or discover missing
parts after receiving the product, please contact our
customer service. AlgoLaser will cover the shipping cost
of the incorrect product or send the replacement parts.
We provide 12 months warranty for every product from
the date of purchase against defects in materials and
workmanship. And we will offer repair or replacement
service according to the product condition. Please note
that this warranty does not cover damaged product
caused by misuse or abuse.
For detailed policy, please refer to the return and
exchange policy on the platform you purchased from.
After submmitting, our engineer will reply you
within 24 hours.