FAQ
No response from the machine when being powered on.
Offline engraving unexpectedly stops
It cannot be connected to computer.
No response from the phone APP when being connected to the machine.
Shallow engraving effect or no traces.
No power supply: Please check the socket and switch as well as the machine power socket to
ensure that they have been correctly plugged with normal power supply.
Other special problems:Pull out the USB data cable and power cable, keep the machine power off
for 5 seconds and then try the connection once again.
Incompatibility: In the case of abnormal connection due to incompatibility of newly-released phone
or upgraded system, please contact our customer service with the screenshot of phone configura-
tion so as to get technical support as soon as possible.
Position of object to be engraved: If the object is placed obliquely, the focal length of laser is
fixed,so the object should be placed horizontally in parallel to the machine; otherwise, the
inaccurate focal length will result in bad engraving effect.
Photo color is too light: The photo added should be clear. If the line is too thin or the color is too
light, the engraving effect will be directly influenced.
The photo is not completely downloaded when being connected to computer, please download the
photo once again.
Engraving speed: Too fast speed is due to short burning time.Please read the“Engraving Parame-
ters" in the Manual to readjust the parameters.
Inaccurate focus: Refer to the "Focus Adjustment" in the User Manual to make the correct focus.
Wrong Bluetooth connection: Make sure it's connected to the Bluetooth released by the machine.
Please read “App Connection” in the User Manual for details.
Driver not properly installed: Install the driver according to the instructions. After the installation is
done, the computer will recognize the device as a serial port,which means the hardware connec-
tion is OK.
USB cable not connected: Please check the USB data cable interface on the machine and
computer to ensure it's correctly plugged in.The USB interface on the front panel of some desktop
computers is invalid, it's better to connect to the interface on the back.
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