3. Trouble-Shooting
21
© 2002
TM
016-537-B0-002 Rev. B
1-800-322-5742
(USA)
1-800-667-8743
(CANADA)
3.3 Returns, Repair, and Parts Ordering
Returns for Repair
For units that must be returned for repair, Alpha requires a Return Material Authorization
(RMA). An RMA can be obtained from Alpha Customer Service, using either method listed
below:
• Download the necessary forms directly from Alpha's Web site, under "Customer
Service": www.alpha.com
• Or call (800) 322-5742 for assistance.
Clearly mark the RMA on the unit’s original shipping container. If the original container is
not available, make sure the unit is packed with at least three inches of shock absorbing
material to prevent shipping damage.
NOTE: Do not use popcorn-type material. Alpha Technologies is not responsible for
damage caused by improper packing on returned units.
In addition to the returned unit, please include a copy of the power supply maintenance log
and any information relevant to the power supply failure.
Returns for Credit
For returns for credit, call (800) 322-5742.
Parts and Ordering Information
To order parts, contact the Alpha Technologies Customer Service Department directly at:
United States
and Latin America: (360) 647-2360
Canada: (604) 430-1476
United Kingdom: 44-279-422110
Germany: 49-9122-997303
Middle East: 357-5-375675
To obtain
emergency technical support
(7 days/week, 24 hours/day) call:
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