28
Troubleshooting
Problem Cause/Action
There is noise when turn on/off
the power
This is normal , please don’t worry.
After turning on, no sound is
produced when press the keys
Please adjust the master volume or check if there is
headphone connecting the device.
The note and its timber are of a
little differences under the same
patch
This is normal.
When using the sustaining
function, some patches are
different long or short
This is normal.
The volume is too low Please adjust the master volume knob.
MIDI transmission function fail
when the MIDI Cord connecting
well
This is normal.
Noise caused when near phone
This is normal, In order to avoid it please keep away
when calling
When playing piano, the pitch
is not in accordance with the
keyboard
Please check if you have activated the SPLIT mode
function and turn off it .
Pitch can not be changed when
playing piano, and the pitch
is not in accordance with the
keyboard
Please check if you have activated the SPLIT mode
function and set the split point to the highest level,
Turn off the split mode function and set the split point
back to the original.
Distortion or intermittent when
playing demo song
High temperature of the speaker when long time
playing with max volume, at the time please turn
down the volume or turn off the piano for a while then
it will be great.
Two tones come out at the
same time when playing
Dual sound function might by activated, please turn
off it to avoid it.
Pitch wrong
Please conrm the pitch setting or set it to “Zero”
No automatic Accompany and
Chord
Please conrm the accompany volume or if the Chord
function is turned on.
Dynamics is not same as
before
There are 5 piano touch curve, Default
、
Soft
、
Standard
、
Hard
、
Touch off. You might choose the
wrong dynamics. Please set the one you need.
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