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Return Merchandise Authorization (“RMA”) Process
Please fill out the Anviz RMA request form online https://
www.anviz.com/form/rma.htmland ask technical support engineer for an RMA
number. You will receive the RMA confirmation with RMA number in 72 hours,
after receiving an RMA number, please send the product in question to Anviz by
following the Anviz shipment guide. When the inspection of the product is
completed, you receive an RMA report from technical support engineer. Anviz
decides to repair or replace parts after user confirmation. When the repair is
completed, Anviz notifies user of that and sends the product back to you. An
RMA number is valid for two months from the date of its issuance. An RMA
number that is more than two months old is null and void, and in such a case,
you need to get a new RMA number from Anviz technical support engineer.
Products without a registered RMA number will not be repaired. Products
shipped without an RMA number may be returned, and Anviz will not be held
responsible for any loss or other damage caused by this.
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