4خªƵɈɐȲȁwƵȲƧǘƊȁƮǞȺƵɐɈǘȌȲǞɹƊɈǞȌȁـٗªw٘ف§ȲȌƧƵȺȺ
ɿخ!ǘƊȁȁƵǶ§ƊȲɈȁƵȲȌȲ0ȁƮ!ɐȺɈȌǿƵȲ˛ǶǶȌɐɈɈǘƵȁɨǞɹªwȲƵȱɐƵȺɈǏȌȲǿ
ȌȁǶǞȁƵٶǘɈɈȯȺبششɩɩɩخƊȁɨǞɹخƧȌǿشǏȌȲǿشȲǿƊخǘɈǿǶٶƊȁƮƊȺDzɈƵƧǘȁǞƧƊǶȺɐȯȯȌȲɈ
engineer for an RMA number.
Ʀخ!ǘƊȁȁƵǶ§ƊȲɈȁƵȲȌȲ0ȁƮ!ɐȺɈȌǿƵȲɩǞǶǶȲƵƧƵǞɨƵɈǘƵªwƧȌȁ˛ȲǿƊɈǞȌȁ
with RMA number in 72 hours, after receiving an RMA number, Channel
§ƊȲɈȁƵȲȌȲ0ȁƮ!ɐȺɈȌǿƵȲȺƵȁƮɈǘƵȯȲȌƮɐƧɈǞȁȱɐƵȺɈǞȌȁɈȌȁɨǞɹƦɯ
ǏȌǶǶȌɩǞȁǐɈǘƵȁɨǞɹȺǘǞȯǿƵȁɈǐɐǞƮƵخ
cخàǘƵȁɈǘƵǞȁȺȯƵƧɈǞȌȁȌǏɈǘƵȯȲȌƮɐƧɈǞȺƧȌǿȯǶƵɈƵƮة!ǘƊȁȁƵǶ§ƊȲɈȁƵȲȌȲ
0ȁƮ!ɐȺɈȌǿƵȲȲƵƧƵǞɨƵƊȁªwȲƵȯȌȲɈǏȲȌǿɈƵƧǘȁǞƧƊǶȺɐȯȯȌȲɈƵȁǐǞȁƵƵȲخ
ƮخȁɨǞɹƮƵƧǞƮƵȺɈȌȲƵȯƊǞȲȌȲȲƵȯǶƊƧƵȯƊȲɈȺƊǏɈƵȲ!ǘƊȁȁƵǶ§ƊȲɈȁƵȲȌȲ0ȁƮ
!ɐȺɈȌǿƵȲزȺƧȌȁ˛ȲǿƊɈǞȌȁخ
eخàǘƵȁɈǘƵȲƵȯƊǞȲǞȺƧȌǿȯǶƵɈƵƮةȁɨǞɹȁȌɈǞ˛ƵȺ!ǘƊȁȁƵǶ§ƊȲɈȁƵȲȌȲ0ȁƮ
!ɐȺɈȌǿƵȲȌǏɈǘƊɈƊȁƮȺƵȁƮȺɈǘƵȯȲȌƮɐƧɈƦƊƧDzɈȌ!ǘƊȁȁƵǶ§ƊȲɈȁƵȲȌȲ0ȁƮ
Customer.
Ǐ. An RMA number is valid for two months from the date of its issuance.
An RMA number that is more than two months old is null and void,
ƊȁƮǞȁȺɐƧǘƊƧƊȺƵةɯȌɐȁƵƵƮɈȌǐƵɈƊȁƵɩªwȁɐǿƦƵȲǏȲȌǿȁɨǞɹ
technical support engineer.
g. Products without a registered RMA number will not be repaired.
h. Products shipped without an RMA number may be returned,
ƊȁƮȁɨǞɹɩǞǶǶȁȌɈƦƵǘƵǶƮȲƵȺȯȌȁȺǞƦǶƵǏȌȲƊȁɯǶȌȺȺȌȲȌɈǘƵȲƮƊǿƊǐƵ
caused by this.
24
5خ(ƵƊƮȌȁȲȲǞɨƊǶـر(رف
DOA refers to a state where the product does not work normally due to an
inherent defect that arose immediately after the product’s shipment.
!ɐȺɈȌǿƵȲȺƧƊȁƦƵƧȌǿȯƵȁȺƊɈƵƮǏȌȲ(ȌȁǶɯɩǞɈǘǞȁǏȌȲɈɯٌ˛ɨƵـׅׄفƮƊɯȺ
ȌǏɈǘƵȯȲȌƮɐƧɈٚȺȺǘǞȯǿƵȁɈـƊȯȯǶǞƧƊƦǶƵǏȌȲׅ׀ȌȲǏƵɩƵȲǶȌǐȺفخ
XǏɈǘƵȯȲȌƮɐƧɈٚȺƮƵǏƵƧɈȌƧƧɐȲȲƵƮɩǞɈǘǞȁׅׄƮƊɯȺȌǏǞɈȺȺǘǞȯǿƵȁɈǏȲȌǿȁɨǞɹة
ƊȺDzɯȌɐȲɈƵƧǘȁǞƧƊǶȺɐȯȯȌȲɈƵȁǐǞȁƵƵȲǏȌȲƊȁªwȁɐǿƦƵȲخXǏȁɨǞɹǘƊȺ
received the defective product and the case has been determined to be
(ƊǏɈƵȲƊȁƊǶɯȺǞȺةȁɨǞɹȯȲȌɨǞƮƵȺǏȲƵƵȲƵȯƊǞȲȺȯȲȌɨǞƮƵƮɈǘƊɈɈǘƵƧƊȺƵǞȺ
ǿƵȲƵǶɯƊɈɈȲǞƦɐɈƊƦǶƵɈȌƮƵǏƵƧɈǞɨƵȯƊȲɈȺـɈǘƵm!(ةȺƵȁȺȌȲȺةƵɈƧخفخ
On the other hand, if the case is attributable to a quality issue with an
ƊȁƊǶɯȺǞȺȯƵȲǞȌƮƵɮƧƵƵƮǞȁǐɈǘȲƵƵـ׃فƮƊɯȺةȁɨǞɹȯȲȌɨǞƮƵȺɯȌɐɩǞɈǘƊȲ
eplacement product.