Warranty Statement for India
Thank you for choosing AOC. We realize that you had other options and chose to trust AOC. We will try our best to
live up to our promises and exceed your expectations.
TPV India Technology India Pvt. Ltd. warrants this product to be free from defects in material and workmanship for a
period of three years from the date of purchase.
Our products are designed and manufactured to avoid any defects. But if something goes wrong, we are prepared to
take care of the inconvenience it would cause you. In life, things do go wrong. But what matters is how we handle
those failures.
How you could register a new service
request?
Please write to us with your product details like model number, serial number, the problem you face and your address
and contact numbers.
Email:
serviceindia@aoc.co
m
Else you could also call us on our helpline numbers given below:
080-6788-6788 or 080-3323-1313 (10 a.m. and 6 p.m., Mondays to Saturdays except public holidays)
You could also send a text message ‘AOC’ to 56677 and we would call you back within 4 working hours.
How are we prepared to serve you?
We keep our spare parts ready and near to you, to minimize any delay in providing repair services. We have most of
our spare parts kept in following cities to take care of customers in respective or nearby states.
North India: Delhi, Lucknow, Chandigarh and Jaipur
East India: Kolkata, Guwahati, Bhubaneshwar and Patna
West India: Mumbai, Ahmedabad, Indore and Raipur
South India: Chennai, Bangalore, Hyderabad and Cochin
If a service request is registered through our contact center by 12 p.m., we would dispatch the spare part required
(based on the problem reported by you) on the same day, to our authorized service center near to you. Within few
days (depending on distance from your place to our service center) of delivery of spare part at a service center, our
technician would visit your place and try to resolve the problem. There are rare chances that some of the parts are
readily not available at our regional warehouses mentioned above, or another spare part is required to be dispatc
hed
from our central spare parts warehouse at Bangalore. Such cases would require an additional time in resolution of
service request.
What is the warranty period for your AOC monitor?
The standard warranty period for AOC monitors is three years from the date you purchased. While our technician
visits your place, the invoice needs to be presented. If you are unable to show the invoice, it would be considered that
the product is not under the warranty period and hence the visit charges, depending on the distance from our
authorized service center to your place, need to be paid to our technician. Also, if any spare part is used for repair,
the corresponding cost also need to be paid.
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