What are the terms and conditions of the warranty?
1. Warranty is confined to the first purchaser of the product and is non-transferable.
2. Warranty is applicable only on producing the purchase tax invoice which mentions the product name and
serial number.
3. During the warranty period, the product will only be repaired by replacing the parts. Entire unit replacement
may be done in such a scenario where there are no spares available / model is discontinued.
4. In case the replacement of the entire unit is being made (subject to the sole discretion of the Company), the
same model shall be replaced and in the event such model has been discontinued, it shall be replaced with a
model equivalent as deemed by the Company. The warranty on replacement model shall remain in force only for
the unexpired period of the warranty based on original purchase tax invoice.
5. In the event of repairs/replacement of any part/s of the unit, this warranty will thereafter continue and remain
in force only for the unexpired period of the warranty. Moreover, the time taken for repair/replacement and in transit
whether under the warranty or otherwise shall not be excluded from the warranty period.
6. The company or its authorized service center, reserves the right to retain any part/s or component/s
replaced at its discretion in the event of a defect noticed in the equipment during the warranty period. The part/s or
component/s or unit/s replaced will become the property of the company.
7. The company's obligation under this warranty shall be limited to repair or providing replacement of part/s
only. This warranty shall not cover any consequential or resulting liability, damage or loss to property or life
arising directly or indirectly out of any defect in the product. The maximum claim/s if entertained by the
company will be subject to the maximum retail price of the product purchased or amount mentioned in the
purchase invoice, whichever is lower.
8. In the event of any unforeseen circumstance, and spares not being available, the company's prevailing
depreciation rules will be binding on the purchaser to accept as a commercial solution in lieu of repairs.
9. The warranty does not cover any accessories external to the equipment like the cables, remote control,
batteries, base / stand, adaptors, 3D glasses, clip-on glasses, etc.
10. The warranty will automatically terminate on the expiry of the warranty period, even if the product may not
be in use for any time during the warranty period for any reason.
What is not covered u n de r the standard warranty?
The standard warranty is not applicable
1. If the serial number of the product is tampered
2. If any unauthorized person has opened the product or tried for repairs
3. If the original purchase invoice is not shown to the authorized technician upon request.
4. If the defect is caused due to high humid environment or the product is not used according to the
instructions given in user manual.
5. If the defects are caused due to improper use or handling of the product as determined by our authorized
technician/ representative.
6. If the defects are caused due to reasons beyond our control like lightening, fire, abnormal voltage spike,
electrical short circuit, improper grounding, floods, earthquakes, terrorism or any act of God
7. For defects caused due to normal wear and tear such as scratches on the body of the product, colour fading
etc.
8. For any user induced damages, physical damages, damages to the liquid crystals on the panel, defects
caused due to liquid spillage such as air bubbles (commonly called as black spot on screen), patches or mura
effect due to uneven external pressure on the panel, dust inside the panel, defects arising due to modification or
alteration of any nature made in the electrical circuitry or physical construction of the product.
9. For pixel defects within acceptable levels. Up to 3 bright pixels (dots) or up to 3 dark pixels or a combination
of 5 pixels is not considered as a defect.
Note: Any dispute related to warranty of the product is subjected to exclusive jurisdiction of the courts at New
Delhi.
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