Apollo 16 Hardware Manual Introduction 9
Thunderbolt Option Card
All user documentation for Apollo 16’s Thunderbolt Option Card is located on the Thunderbolt Support Page on
our website (there is no separate manual). Please review the information on the page carefully before installing
or using the device:
• www.uaudio.com/support/thunderbolt
Support Pages
The latest technical information about Apollo 16 is posted on the Universal Audio support website. Our support
pages may contain updated, late-breaking information that is not available in other publications. The URL of
our support site is:
• www.uaudio.com/support
Technical Support
Universal Audio provides free customer support to all registered Apollo 16 users. Our support specialists are
available to assist you via email and telephone during our normal business hours, which are from 9am to 5pm,
Monday through Friday, Pacific Standard Time.
Email Support
To request online support via email, click the link below for a direct link to the help ticket form:
• https://www.uaudio.com/my/support/create/
Alternately, visit the main support page at www.uaudio.com/support, then click the blue “Submit Support
Ticket” button on the right side of the web page to create a help ticket.
Telephone Support
USA toll-free: +1-877-698-2834 (1-877-MY-UAUDIO)
International: +1-831-440-1176
Germany, Austria, Switzerland, France, Benelux: +31 (0) 20 800 4912
Information & Software Updates
The latest technical information and software for Apollo 8 is posted on the Universal Audio website. The Apollo
Thunderbolt support page may contain updated, late-breaking information that is not available in other publi-
cations. Please visit the Apollo Thunderbolt support page:
• www.uaudio.com/support/thunderbolt
Users Forum
The unofficial UAD users forum, for the exchange of tips and information, is online at:
• www.uadforum.com