iMac (21.5-inch, Late 2009) Symptom Charts — Mechanical 100
2010-11-18
Physical Damage
Symptoms Quick Check
Physical Damage
• Broken glass
• Bent stand
• Broken hinge
• Stripped screw/head
• Stripped screw boss
• Dent or scratch to chassis
1. Verify if damage caused by user environment,
accidental damage, or abuse. If applicable inform
the user that Apple does not warrant damage
caused by accident, abuse, misuse, ood, re,
earthquake, or other external causes. Refer to:
http://www.apple.com/legal/warranty
Uncategorized Symptoms
Check Result Action Code
1. Verify if existing symptom code
applies to issue reported by
user.
Yes Jump to appropriate
symptom code ow.
No
Document reported failure
and send feedback to
smfeedback6@apple.com
stating that a suitable
symptom code wasn’t found.
Provide as much detail as
possible.
N99
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