Contents
5
Testing Your Hard Disk for Physical Damage 50
5 Reinstalling Your Computer’s Software 53
Reinstalling System Software 53
Before Installing System Software 53
Reinstalling Mac OS System Software 54
Selecting Which Software to Install 55
Performing a Clean Installation 58
Reinstalling Your Custom Extensions, Fonts, and Control Panels 59
If the Clean Installation Didn’t Solve the Problem 60
Problems During Installation 60
Responding to Messages About Your Hard Disk 62
Reinstalling Individual Applications 62
Restoring All Original Software 63
Before Restoring Your Software 63
Restoring In Place 63
Erasing Your Hard Disk 64
6 Contacting Apple for Help 65
Obtaining Information via the World Wide Web 65
Have This Information Available Before Calling 66
Using the Apple System Profiler 66
Index 67
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