E-34
troubleshooting
Problem Check that...
There are no lights on the unit < the power cord is plugged into the Solo
and the mains socket it is plugged into is
switched on.
< the unit is powered up.
< if a red LED is present, the Solo is in
standby mode. Press any button on the
front panel or remote control.
The unit responds erratically or not at all
to the remote control
< there are fresh batteries in the remote
control.
< the front panel window is visible and
you are pointing the remote control
towards it.
The front panel display is blank < the display hasn’t been turned off. Press
the DISPLAY button on the front panel
or remote control.
No picture is being produced < your viewing device is turned on and
switched to display your Solo. Test by
pressing the HOME button on the Solo
or on the remote and look for the main
menu screen on your display device.
< the correct video input is selected on
the Solo.
< the video source is on, is operating
normally, and is in ‘play’ mode if
appropriate.
There are bright edges or ‘ghosts’ on the
picture
< ensure the ‘sharpness’ control on your
display device is switched off or set to
near minimum.
< for HDMI connections, try using a shorter
cable or alternatively a different brand.
No sound is produced < the correct input has been selected.
< the correct input has been selected. See
“Device mode / Source keys” on page
E-19.
< the source equipment is on, is operating
normally and is in ‘play’ mode if
appropriate.
< the volume is turned up to a reasonable
level and the Solo is not in mute mode.
The sound is poor or distorted < you have selected the correct size of
speakers to suit your system in the setup
menu.
Problem Check that...
Sound only comes from some of the
speakers
< you have an appropriate surround
source selected and playing.
< the BD/DVD disc is encoded in the
appropriate format, and the correct
format has been selected in the disc start
menu of the BD player (if applicable).
< the display window indicates that the
disc you are playing is a multichannel
recording (you may need to press the
INFO key several times until you get to
the ‘incoming format’ display).
< all the speakers are correctly connected
to the speaker terminals and are secure.
< you have configured the Solo to include
all the speakers in your system.
Unable to select decoding modes The Solo can only apply decoding to sources
which have been encoded in the same
format. Check that:
< digital source is selected and connected.
< the source is playing appropriately
encoded material.
< the BD/DVD disc is encoded in the
appropriate format and that the correct
format has been selected in the disc start
menu of the BD player (if applicable).
When playing a BD/DVD, the Solo
selects Dolby Pro Logic
< sometimes BD/DVD discs contain
material at either the beginning or the
end of the main movie that is not in full
5.1 format, but in two-channel or Dolby
Pro Logic decoding.
Hum on the analogue input < all cables are making a good connection.
If necessary withdraw the cable from the
connector and plug it fully in again (turn
the power off before doing this).
< the connections inside the source cable
connector are not broken or badly
soldered.
< if the hum originates only when
one particular source component is
connected, that an aerial cable, or dish
connection to this source is ground
isolated. Contact your installation
contractor.
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