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Troubleshooting / Problem Solving
Problem description:
The Tenor is (brand new and) not functioning at all.
Probable cause:
Power Off button (red) is still engaged.
Solution:
Please press the Power on / Reset button (green).
Problem description:
The Tenor is raising and lowering slower than normal.
Probable cause:
Low battery power level.
Solution:
Please check LCD battery discharge indicator the Tenor. This should indicate the power
level of the battery. In case of doubt, change the battery on the lift with a fully charged
battery and compare performance. In case of low battery power level, please charge the
battery and use a fully charged one to continue using the Tenor.
Problem description:
The Tenor is not raising or lowering, and/or the chassis can not be opened or closed.
Probable cause:
Hand control is damaged.
Solution:
Please try operating the lift with the Dual Up/ Down Control situated on the mast of the
Tenor. Should the lift fully function when these controls are used, and should the lift not
fully function when using the hand control, the hand control should be replaced.
Problem description:
As above, the Tenor does not function properly, not with the hand control, neither with
the Dual Up-Down Control switches.
Probable cause:
Electronics PCB is malfunctioning or actuator (on lifting arms or in chassis) is malfunc-
tioning
Solution:
Please contact your Arjo dealer or Arjo approved service engineer.
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