Arris Touchstone TM802 User Manual

Touchstone
®
TM822 Telephony Modem
User’s Guide
Get ready to experience the Internet’s express lane! Whether you’re checking out
streaming media, downloading new software, checking your email, or talking with
friends on the phone, the Touchstone TM822 Telephony Modem brings it all to you
up to eight times faster than standard DOCSIS 2.0 cable modems. All while pro-
viding toll quality Voice over IP telephone service.
The Touchstone Telephony Modem provides an Ethernet connection for use with
either a single computer or home/office Local Area Network (LAN). The Touchstone
Telephony Modem provides for up to two separate lines of telephone service.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Telephony Modem
Configuring Your Ethernet Connection
Using the Telephony Modem
Troubleshooting
Glossary

Arris Touchstone TM802 Specifications

General

Brand	Arris
Model	Touchstone TM802
Category	Modem
Language	English

Summary

Safety

Safety Cautions

Key safety warnings including shock, equipment damage, and explosion risks.

Electrical and Environmental Safety Guidelines

Covers grounding, surge protection, placement, and ventilation for safe operation.

European Compliance and RoHS

Details compliance with EU directives like EMC, Low Voltage, and RoHS regulations.

Getting Started

About Your New Telephony Modem

Overview of modem features, speed, connectivity, and compatibility.

What's in the Box?

Lists the items included in the Telephony Modem package.

Items You Need for Installation

Lists essential cables, tools, and information packets required for setup.

Establishing Internet and Telephone Service

Guidance on contacting the cable company to set up service and essential information to provide.

System Requirements

Details hardware and operating system requirements for using the modem.

Installation

Installation Preparation

Verifying service and required items before starting the installation process.

Mounting the Telephony Modem

Instructions for wall-mounting or desktop placement of the modem.

Mounting Instructions

Detailed steps for wall and desktop mounting, including tools and considerations.

Connecting the Telephony Modem

Step-by-step guide for connecting cables (coax, power, Ethernet, phone).

Device Overview

Front Panel Indicators

Description of indicator lights on the front of the Telephony Modem.

Rear Panel Connectors and Controls

Identification of ports and buttons on the back of the Telephony Modem.

Ethernet Configuration

Configuration Requirements

Lists prerequisites for configuring the Ethernet connection on your computer.

Configuring for Windows 2000

Step-by-step guide to set up TCP/IP settings for Windows 2000.

Configuring for Windows XP

Step-by-step guide to set up TCP/IP settings for Windows XP.

Configuring for Windows Vista

Step-by-step guide to set up TCP/IP settings for Windows Vista.

Configuring for Windows 7

Step-by-step guide to set up TCP/IP settings for Windows 7.

Configuring for MacOS X

Step-by-step guide to set up TCP/IP settings for MacOS X.

Using the Telephony Modem

Computer Setup and Wiring Issues

Guide for setting up the computer and troubleshooting telephone wiring problems.

Indicator Lights Overview

Explanation of front panel indicator lights during normal operation.

Startup Sequence and Indicator Behavior

Details modem light patterns during startup and normal operation.

Reset and Battery Operation

Instructions for using the reset button and booting the modem from battery power.

Troubleshooting

Power and Internet Connectivity Issues

Resolving problems with no power light or no internet connection.

Slow Internet and Network Access

Diagnosing slow connections and issues with multiple computer access.

Telephone Service and Dial Tone Problems

Troubleshooting steps for no dial tone or issues with telephone service provisioning.

Glossary

Networking and Battery Terms

Definitions for Amp-hour, Category 5e, Coax, CPE, Cross-over, DHCP, DNS.

Data Transmission and System Terms

Definitions for Downstream, DOCSIS, EMTA, Ethernet, Euro-DOCSIS, Event, F-connector, Gateway, Headend, HTTP.

Network Components and Addressing

Definitions for Hub, IP address, ISDN, LAN, LED, MAC address, Protocol, Proxy.

Cable, Connection, and Protocol Terms

Definitions for RF, RJ-11, RJ-45, Splitter, Switched outlet, TCP/IP, TDMA, Upstream.