V. Frequently Asked Questions
Q: How can I download the latest driver software?
A: You can download new drivers from our website (www.artisul.com/downloads/).
Q: My ARTISUL screen is not turning on. What can I do?
A: Follow these steps below:
A. Remove the USB and HDMI cables from your computer.
B. Uninstall the ARTISUL driver from your system.
C. Re-connect your ARTISUL USB and HDMI cables to your computer.
a. If you see the ARTISUL logo appear briefly but the screen goes dark, there is an HDMI
connection issue. Please try using a different HDMI port on your computer, or checking your
computer settings to make sure the HDMI port supports display output.
b. If you do not see the ARTISUL logo appear, there is a USB power connection issue. Please
try connecting the USB to a different port on your computer.
c. If your desktop screensaver is black or a dark color, please try switching from Extended
Display to Duplicate Display in your computer’s display settings.
d. If the issue is still not resolved, please contact ARTISUL Support:
support@artisul.zendesk.com
Q: Pen will not work after driver is installed. How do I fix this?
A: Follow these steps below:
A. Refer to the ARTISUL user manual for how to install hardware. Disconnect your ARTISUL tablet
from your computer and follow the hardware installation process again.
B. Connect the ARTISUL to another USB port, preferably one directly connected to the motherboard.
C. Remove any other USB devices connected to your computer
D. Uninstall the ARTISUL driver from your computer and restart your computer. Test the ARTISUL
tablet and pen to see if it works without the driver installed.
E. Please download and install the latest ARTISUL driver (www.artisul.com/downloads/).
F. Check if your tablet and pen will work with the latest driver after restarting your computer.
G. If the above steps do not work, test on another computer. If your ARTISUL works on another
computer, the issue may be other drivers or software on the original computer. Contact your
computer manufacturer for additional troubleshooting.
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