Appendix 2: Troubleshooting
Artisul display does not work.
• Remove the USB and HDMI cables from the computer.
• Uninstall the Artisul Driver from the computer.
• Reconnect the USB and HDMI cables to the computer.
• Download the latest version of the driver from our website.
• Follow installation instructions and restart computer.
• Find the Artisul Icon in the system tray, usually at the bottom right-hand corner of the screen.
• Test Pressure Sensitivity in the Artisul Driver.
No display and the power button LED light isn’t on.
• Verify that all cables are connected properly between the Artisul pen display and the computer.
• (For D13) Verify if optional AC Power Adapter can power Artisul pen display.
No display, but power button LED light is on.
• Your computer may be in power management mode. Please move the mouse, or press any key on
your keyboard.
• Verify that the HDMI cable is properly connected between the Artisul pen display and the computer.
• Verify display settings on your computer.
• Verify color of screensaver. If your screensaver is black or a dark color, try dragging something over
to the Artisul display. Try dragging from all directions.
The color white does not display as white.
• Check the color profile setting that you are using with your Artisul display.
• Open the Artisul Monitor Tuner. Press “Restore Default” to restore factory settings.
• Verify the HDMI cable is properly connected.
The pen does not work.
• Verify the USB cable is properly connected to the Artisul display and the computer.
• If you have any third-party tablet drivers installed on your computer, uninstall them and restart your
computer.
• Only use the Monet Pen or other official Artisul pens. Third-party pens are not guaranteed to work.
• Uninstall the Artisul driver, download the latest driver from our website, and install again.
No pen pressure.
• Verify the application you are working in supports pen pressure. If it does, check if pen pressure
functionality is turned on for that application.
• Try using pen pressure in another application.
• Uninstall the Artisul driver, download the latest driver from our website, and install again.
• Check “Support digital ink” in the Pen tab in the Artisul driver.
• Some applications need its pen pressure settings adjusted. Adjust accordingly.
• Restart your computer.
Cursor is offset in application.
• Update application.
• Run application as the administrator.
• Some applications need its pen pressure settings adjusted. Adjust accordingly.
Can’t find a solution? Visit https://artisul.zendesk.com/hc/en-us from more help.
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