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Assa Abloy LOCKWOOD 3782 - User Manual

Assa Abloy LOCKWOOD 3782
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3782EL
TROUBLE SHOOTING GUIDE
www.lockweb.com.au
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Overview

The Lockwood 3782EL is an advanced electric mortice lock designed to provide enhanced security and convenience in various applications. It represents a significant evolution from the previous 3582 series, incorporating numerous feature improvements and field-selectable options. This guide focuses on troubleshooting common issues and understanding its operational nuances, particularly concerning its electrical control and monitoring capabilities.

Function Description

The 3782EL is primarily an electric mortice lock, meaning its locking and unlocking functions are controlled electronically, typically by an access control system. It integrates a motor drive design for reliable operation and includes inbuilt sounders and LED indicators for visual and audible feedback on its status. The lock is designed for both residential and commercial applications, offering a robust solution for door security.

Usage Features

The lock offers flexible control modes, specifically 2-Wire and 3-Wire configurations, though 3-Wire control is strongly recommended for optimal performance and feature utilization, especially in PTO (Power to Open) mode.

3-Wire Control:

In this mode, the lock receives constant power on its positive (red) and negative (black) wires. The locking/unlocking trigger is achieved via a positive (+) signal on the control wire (green). This constant power supply allows for continuous operation of features like LED indicators and ensures the lock's energy storage capabilities are maintained. When using a separate power supply for the control line, it's crucial to tie the common/negative lines of both power supplies together to ensure proper circuit completion and lock operation. Failure to do so will render the lock inoperable.

2-Wire Control:

While available, 2-Wire control is generally not recommended, particularly in PTO (Fail Secure) mode. In this configuration, the red and green wires are connected together and switched to control the lock. When in the locked state in 2-Wire PTO mode, the lock receives no power. An unlock command from the access control system sends power to the lock. For the lock's energy storage to regenerate sufficiently for re-locking, power must be present for at least 5 seconds. Therefore, it's critical to avoid "Door Relock on Door Open" functions in the access control system that might cut power prematurely. The programmed 'Door Unlock' period should be set to a minimum of 5 seconds to ensure adequate charging of the lock's energy storage. An adaptor kit (SP3782EL-251) is available for 2-Wire control, which joins the red and green wires and includes new Lock Status, DPS reed switch, and Deadlatch monitors.

Monitoring Outputs:

The 3782EL provides several monitored outputs for integration with access control systems, including Door Position (DPS), Deadlatch Monitor, Lock Status Monitor, REX (Request to Exit), and KOM (Key Override Monitor). Most access control systems share common inputs for these monitors. If there are insufficient wires for 3-Wire control, some of these common outputs (9, 10, 14, & 16) can be connected together to salvage a spare wire for 3-Wire control. This allows for a minimum of 6 wires to achieve individual monitoring outputs for all functions. Alternatively, several monitoring outputs can be placed in series to provide a single output, further saving wires. However, REX and KOM outputs should ideally remain as individual outputs due to their unique functions.

LED Indicators:

The lock incorporates LED indicators within the lock body, which are initially de-activated. These LEDs provide visual feedback on the lock's status. In 3-Wire mode, continuous LED operation is possible. However, in 2-Wire mode, especially 2-Wire PtO, the LEDs will turn off after 10 seconds. If the LED shines red briefly and then green after an unlocking signal, it indicates the lock is confirming it is definitely unlocked. If the lock is powered in 2-Wire PtO, the LED will be off until a locking signal is received, at which point it will briefly turn red before turning green upon unlocking. For retro-fit installations with old LED furniture, new 4800 lens furniture will be required, as an adaptor kit is not available. The 4800 lens furniture also requires an extra hole to be drilled above the top furniture mount hole.

Sounder Feedback:

The inbuilt sounder provides audible feedback for various operational states and errors:

  • Single beep every 2 seconds: Indicates the lock cannot move into the locked position, suggesting a motor jam. This could be due to users holding the handle down, misaligned furniture, inadequate furniture return spring, or door preparation issues.
  • One or two beeps every time the lock locks: Suggests delayed locking or excessive current draw by the motor.
  • Three beeps on start-up: Indicates an error with the setting switches.
  • Double beeps every 6 seconds: Signifies a communication failure between the lock and the motor.

Double Access Configuration (1 side PtL, 1 side PtO):

This configuration allows for different access control behaviors on each side of the door. It requires the lock to be operated in 3-Wire mode; it will not function as expected in 2-Wire mode. When entering a power failure state, the PtO side will flash green and then red, which is normal behavior due to a minor delay in sensing the power failure.

Powering the Lock:

The lock can be powered via its main connector (9-28VDC) or a micro-USB connector. The micro-USB can be connected to a power bank, PC, or mobile phone charger, which is useful for on-site LED activation or initial setup without full cabling. When powering via USB, setting changes will take effect after 30 seconds. For immediate response, briefly pressing the LED and mode button will change the lock to and remain in the failed state, with normal operation resuming once powered through the main connector.

Interchangeability:

The 3782EL is completely backwards compatible with the old 3582EL, and a 9-12 pin adaptor (SP3782EL-251) is available for replacement scenarios.

Maintenance Features

Troubleshooting Power and Responsiveness:

  • Heartbeat LED: A blue LED flashing every 2 seconds indicates the lock has power. If it's not flashing, the lock is not powered.
  • Power Testing: If the lock is not responding, check for 9-28VDC between red/green and black connections (2-Wire) or constant 9-28VDC on red and switched 9-28VDC on green (3-Wire).
  • USB Power Test: If the lock doesn't respond via main power, remove it from the door and power it via micro-USB. If the heartbeat LED then operates, test the door cabling for 9-28VDC between red and black wires, and check the locking signal (green and black wires) for changes when a signal is sent.
  • Resetting Settings: If the lock can be powered by USB and the cabling is correct, remove all power for 2 minutes and verify the setting switches on the back of the lock are correctly set. Incorrect settings might occur if the lock was powered in Escape-Escape and then the switches were moved.

Addressing Locking Issues:

  • Switch Settings: If the lock isn't locking as per switch settings, disconnect all power for at least 2 minutes, then retry. Settings only take effect after a full power down.
  • Powered State Issues: If the lock remains in a powered state after a lock/unlock signal, ensure a positive (9-29VDC) signal is supplied. Switching the negative on the black wire will not register a voltage change if the lock is grounded through the door.

Resolving Motor Jams and Beeping:

  • Single beeps (motor jam): Check for physical obstructions preventing the motor from moving, such as handles being held down, misaligned furniture, or issues with the furniture return spring. If furniture is fitted, remove it and re-test.
  • One/two beeps (delayed locking/excessive current): Operate the lock at least 10 times to see if the issue resolves. Check furniture alignment and voltage supply.
  • Triple beeps (setting switch error): Move the setting switches out of their current position and back to the required setting, ensuring they "click" into place. If the issue persists, the switches may be faulty, and the lock might need replacement.

Monitoring Functionality Checks:

  • Deadlatch Monitor: Confirm correct wiring with a multi-meter. The signal should be open when the auxiliary bolt is out and closed when depressed. Check the door gap (max 6.5mm) and ensure the auxiliary bolt fully extends.
  • REX (Request to Exit): Confirm correct wiring with a multi-meter. With the NO/NC switch set to NC, the signal should be open when the handle is turned and closed when released. REX only operates on the handle set to Escape and when the lock is not in Escape-Escape mode. Verify the NO/NC switch on the side of the lock is correctly set and fully travelled.
  • Door Position Switch: Confirm correct wiring with a multi-meter. The signal should be closed when a magnet is placed below the bottom mounting screw and open when the magnet is removed. Verify the magnet's position and its ability to attract ferrous items.
  • Lock Status Monitor: Confirm correct wiring with a multi-meter. The signal should be open when unlocked and closed when locked. The lock status monitor state only changes when the lock is powered.

Installation Considerations:

  • Timber Doors: The cable boot is intended for aluminum frames and can be removed for timber door installations. Ensure the door preparation is correct, as the 3782EL requires a lengthened mortice compared to mechanical timber fix door preparations.
  • USB Cable Connection: It is not recommended to leave a USB cable connected to the lock while powering it via the main connector.

By understanding these features and troubleshooting steps, users can effectively manage and maintain the Lockwood 3782EL electric mortice lock for optimal security and performance.

Assa Abloy LOCKWOOD 3782 Specifications

General IconGeneral
BrandAssa Abloy
ModelLOCKWOOD 3782
CategoryDoor locks
Backset60mm
FinishSatin Chrome
Fire RatedYes
Locking MechanismMortice
TypeMortice Lock
Door TypeMetal
Door Thickness32-50mm
KeyingKeyed Alike

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